Domaine de la Commanderie de Ballan

Quand le charme s'associe à l'élégance, le savoir-faire a le parfum de l'excellence. Havre de paix dans son écrin de verdure, qui invite au repos. Chambre fleur très confortable. Merci à toute l'équipe pour votre gentillesse, le sourire de Maeva à notre arrivée nous a assuré que nous avions fait le bon choix de l'établissement pour une étape en cours de voyage vers la Bretagne ...

le domaine tient ses promesses: superbe bâtisse, chambre splendide, piscine chauffée à la perfection. Deux gros bémols toutefois: la piscine serait plus agréable si des parents qui ne savent pas éduquer leurs enfants ne laissaient pas leur marmaille hurler autour et surtout, surtout, si il y avait moyen de faire respecter les règles du stationnement: quand on roule en voiture à essence, on ne bloque pas l'accès aux bornes de recharges pour voitures électriques... la possibilité de nous charger lors de l'étape était un des critères qui nous avait fait retenir cet hébergement, et la promesse n'a pas été tenue parce qu'en rentrant de dîner, 3 des 4 emplacements dédiés étaient squattés par des indélicats qui n'en avaient nullement besoin...

We stayed at Domaine de la Commanderie de Ballan with high expectations, drawn in by the property’s undeniable charm and the clear investment in its renovations. Unfortunately, our experience was deeply disappointing, largely due to poor management and a complete lack of basic guest support. From the very first night, things went wrong. One side of our bed collapsed repeatedly due to broken slats, making sleep impossible. With no staff on-site after 8:00 p.m., there was no one to assist us. We reported the issue the next morning, but the response was slow and ultimately ineffective. It became clear that a single staff member was responsible for reception, food service, and poolside support, an unrealistic situation that led to widespread disorganisation. We were offered alternative accommodation for one night, but it was impractical, as it would have meant moving all our belongings and separating from our daughter. The bed was never repaired, so we spent three nights with little rest. To make matters worse, we discovered a nest of flying ants right by our heads. With no one available to help, we had to deal with it ourselves in the middle of the night. The ants returned every evening, and no action was taken. We pre-ordered breakfast using the in-room app, nothing arrived. No explanation, no apology, no follow-up. During a period of intense heat, the pool was the natural place to relax, but there were only two broken parasols for all guests, offering virtually no shade. They remained broken for all four days of our stay, with no effort to replace or repair them. After reading other reviews, we realized these weren’t isolated incidents. Guests frequently mention poor communication, broken amenities, unresponsive service, and insufficient staffing. This seems to be a pattern, not a one-off. Since returning home, we’ve reached out to management three times, including a formal letter, without receiving a single response. That silence sums up the experience. The setting is beautiful, and the potential is clear, but unless the management addresses these serious, systemic issues, we would strongly advise looking elsewhere. A scenic location can’t make up for the absence of hospitality basics.

De retour à la Commanderie de Ballan… et toujours conquis ! Après un premier séjour inoubliable, j’ai eu le plaisir de revenir dans ce lieu d’exception. Le cadre est toujours aussi magnifique, entre nature et patrimoine, propice au calme et à la déconnexion. Les chambres sont spacieuses, élégantes et confortables, et l’accueil reste irréprochable : chaleureux, attentionné et discret. Un véritable havre de paix que je recommande les yeux fermés.

Incroyable ! Quelle chance avons nous eu d’être là ! Petit dej délicieux ! La piscine sauna et jacuzzi, au top! Allez y je recommande ! J’ai passé un excellent séjour avec mes amis! Les chambres sont belles et spacieuses, c’est un must près de Tour !

It’s a beautiful place but I do not understand how they got a 4-star rating. Service and client relation is the most important thing that clients expect when they book a 4-star lodging and these were totally non-existant. We booked and specifically asked for a parking spot with electric charger to charge our car during the night and be able to continue our road trip the next morning. We were told that this will be taken care of a d that one will be reserved for us. When we arrived, there was no staff on the property and the parking spots with chargers were all taken. The next morning when we complained about it we were told that the owners have priority over two chargers and only two others were available for the clients and that they usually do not reserve these place in advance (!!!). Interesting to know that the owners have priority over their clients and that false promises of reservation are made that ruin your trip the next day. There is no hotline whatsoever. So if you need anything after 8PM you are on your own. It is an airbnb not a hotel. No service no client relation.