The Kanjeng Suites & Villas Sanur

This was a dirty, untidy and run down hotel. We checked in and checked out after 2mins in the room. Pictures displayed didn't show the real time condition of this hotel. If you stayed here for the first time in Bali and Sanur you would think Bali was a horrible place. This hotel needs major renovations and a good clean. Swimming pool was cloudy and green. Pool area was messy. Pool light was hanging off the wall and dangerous to swimmers. The room was dirty and uncleanness. Room lights were falling off. Bathroom and room had mould on floor and wall. Don't stay here. The hotel wouldn't refund my money back as well. Not a great experience. Stay elsewhere.

Hotel is totally rundown.. corridors walls broken , dirty and looks spooky. Balcony’s door could not closed properly. Kitchen cabinets is about to fell off, picture showing room with sofa yet there is not sofa.

Unfortunately, my experience with this accommodation was disastrous, and I feel obligated to share my disappointment to warn others. The photos and descriptions of this property were completely misleading. Upon arrival, I discovered that the accommodation looked nothing like the pictures, which were clearly taken when the villa was brand new. The current state of the property was appalling—dirty, neglected, damp, and overall in a deplorable condition. I decided to leave on the first day because the conditions were absolutely unacceptable. When I reached out to the staff to request a refund, I was met with complete unprofessionalism and indifference: • The staff deliberately avoided communication. • When they did respond, they offered excuses and redirected me to different phone numbers for complaints, which were never answered. • Most of my emails and messages were ignored. Despite providing evidence of the misleading photos and the poor quality of the services, I have still not received a refund. On top of the misrepresentation of the property, the way they handled complaints was extremely unprofessional. I want to warn anyone considering booking this accommodation to be very cautious. If you choose to stay here, be prepared for the possibility that the reality might be completely different from what is advertised. The photos are outdated and do not reflect the current state of the property. Customer service is unhelpful, and if you encounter any issues, you are likely to experience the same dismissive attitude that I did. My advice: Check reviews thoroughly, verify up-to-date photos, and carefully consider whether you want to risk your money and peace of mind. I hope you can avoid an experience like mine.

le service était excellent le personnel était très gentil, néanmoins à notre arrivée, très contentes de la chambre magnifique mais il y avait une fuite donc nous n’avions pas d’eau dans la douche ils nous ont déplacées au 2ème étage, chambre immonde, qui puait la moisissure, des gouttes qui tombent du plafond, des traces au sol, les draps étaient une infection, pas de papier toilette, pas de savon, poubelles non vidées, bref un cauchemar. pas mon genre de laisser des mauvais commentaires mais pour le prix ça vaut pas le coup.

Property so old and it’s not cleaned seems like no one come their

Kamar kotor, area hotel juga kotor, pool kotor. Tidak ada keset mandi. TV juga kadang error. Hal yang lumayan ya hanya wifi cukup cepat dan ada sofa nya. Parkir nya juga sempit