Hard Rock Hotel Bali arvostelua

Majoituspaikan vastaus: Dear Guest User, Thank you for taking the time to share your stay experience. We truly appreciate your kind words of our location and amenities. We sincerely apologize for the unsatisfactory room assignment you experienced and the surrounding noise that impacted your ability to rest. Our room assignments are based on availability and room type. Room allocations may be adjusted due to last-minute changes or room readiness. Had we been aware of your concerns during your stay, our team would have been more than happy to explore alternative room options for you immediately. We always strive to ensure all our guests have a comfortable and enjoyable experience.We want to assure you that discrimination has absolutely no place in our establishment. At Hard Rock Hotel Bali, we take very seriously any complaints of discrimination, any form of which is not tolerated in our hotel. We treat each and every guest with the same level of respect and courtesy, regardless of their nationalities, skin colour or any other condition. Your feedback is crucial in helping us refine our offerings and ensure a more satisfying experience for all guests. We shall look forward to welcome you back with more positive experience in the future. Rockin' regards,Management of Hard Rock Hotel Bali

Majoituspaikan vastaus: Dear Mint21,Thank you for staying with us and taking the time to share your kind words. It is great to hear that you had a wonderful time with us. Our unique rock n roll concept and iconic location where shopping centers are accessible within walking distance make it a perfect destination for holiday.Thank you for choosing us and we shall look forward to welcome you back for another rockin' stay!Rockin' regards,Management of Hard Rock Hotel Bali

Majoituspaikan vastaus: Dear Julianshitai, Thank you for sharing your recent stay experience at Hard Rock Hotel Bali. It is great to hear that you found our location is convenient, as Kuta beach is just a stone’s throw away from our hotel and we trust you had a great time strolling around this iconic location. Glad to know that you enjoyed the band performance that performs every day at Centerstage. We are very sorry that there are several room aspects did not meet your expectations. We are continuously working to maintain and improve our property. Please know that we are actively working on plans for enhancements to update our facilities and bring them to the standard our guests expect and deserve. Our team is committed to providing a positive experience for all our guests and we hope to have the opportunity to welcome you back in the future to showcase our improvements. Rockin' regards, Management of Hard Rock Hotel Bali

Majoituspaikan vastaus: Dear 여행자씨,Thank you for staying with us and for sharing your recent experience. Your feedback about the location being the best is fantastic to hear! We understand that a great location can significantly enhance a stay and our prime location at the iconic Kuta is indeed a truly gem for all guests. Apart from that, we are genuinely concerned to learn about the issues you experienced with cockroaches and the bedding. This is certainly not the standard we aim for and we sincerely apologize for the discomfort and inconvenience this caused. We maintain a rigorous pest control program with a dedicated team to prevent such occurrences within our hotel. Your comments are taken seriously and will be addressing these cleanliness and pest control issues immediately to ensure a much more comfortable experience for all our guests moving forward. Thank you for choosing us and we do hope to have the pleasure of welcoming you back in the nearest future. Rocking Regards,Management of Hard Rock Hotel Bali

Majoituspaikan vastaus: Dear Val Gailish,Thank you for choosing to stay with us and for sharing your lovely stay experience. We are delighted to hear your positive feedback, especially when it comes to our team who ensured every guest had a smooth and enjoyable stay. It is understandable that level of humidity can be a concern and our team is consistently working towards this issue by implementing measures to ensure a fresh and comfortable environment going forward. Thank you for bringing this issue to our attention. As the leading entertainment and family hotel in the island, we are glad to hear that our tasty food selections in all outlets, pool and service level met your expectations. We are committed to delivering exceptional hospitality and it is great to know that we have hit the mark. Due to the weather at this time of year, strong winds and high tides can sometimes bring debris and trash onto the shore. Despite our close collaboration with local authorities to maintain the beach's cleanliness, weather conditions can pose challenges.It has been a pleasure having you and we shall look forward to welcoming you back. Rocking regards,Management of Hard Rock Hotel Bali

Majoituspaikan vastaus: Dear Guest User, Thank you for sharing your wonderful experience at Hard Rock Hotel Bali. It is fantastic to know that the overall aspect of our hotel and the live performance were the highlight of your trip – guest satisfaction is our absolute top priority! Our team is indeed the heart and soul of Hard Rock Hotel Bali and we are delighted they ensured you had such an enjoyable time. We will be sure to share your wonderful feedback to inspire them to continue their amazing work. Thank you for choosing us and we are looking forward to welcome you back for another rockin' stay! Rockin' regards, Management of Hard Rock Hotel Bali

Majoituspaikan vastaus: Dear LawrenceLei,Thank you so much for your kind words. We are thrilled to hear you enjoyed our family-friendly facilities and that our lovely service made your stay even better. Guest satisfaction is our top priority and our team eager to assist any inconvenience any guests had during the stay. It has been a pleasure having you and we hope to welcome you all back soon to the iconic Kuta. Rockin' regards,Management of Hard Rock Hotel Bali

Majoituspaikan vastaus: Dear Anonymous User,Thank you for staying with us and taking the time to share your kind words. It is great to hear that you had a wonderful time with us. Our unique rock n roll concept, family-friendly facilities and stunning location make it a perfect destination for holiday and entertainment. Located at the iconic Kuta, we trust you had a great time strolling around visiting shopping centers and attractions nearby. Thank you for choosing us and we shall look forward to welcome you back for another rockin' stay!Rockin' regards,Management of Hard Rock Hotel Bali

Majoituspaikan vastaus: Dear ALEKSEI, Thank you for taking the time to share your stay at Hard Rock Hotel Bali. We are absolutely thrilled to hear you had such a fantastic family vacation with us! It sounds like every detail, from the moment you arrived, cool slides, and engaging entertainment, contributed to a truly memorable stay.It is lovely that you enjoyed the diverse breakfast spread, the unique underwater music in the pool, and the excellent service from our Hard Rock Paparazzi photographers. Our team indeed the heart and soul of our hotel and its overall atmosphere created such a positive experience for your family.Thank you for choosing us for your family getaway and we cannot wait to welcome you back!Rockin' regards,Management of Hard Rock Hotel Bali

Majoituspaikan vastaus: Dear Zhong $$123, Thank you for staying with us and for sharing the kind words of your recent stay. It is fantastic to know our pool, Paparazzi photo shoot and band members were the highlight of your trip – guest satisfaction is our absolute top priority! Our team is the reason of the hotel's rockin' vibes and we are delighted they ensured you had such an enjoyable time. We will be sure to share your wonderful feedback to inspire them to continue their amazing work.Thank you for choosing us and we are looking forward to welcome you back for another rockin' stay!Rockin' regards,Management of Hard Rock Hotel Bali

Majoituspaikan vastaus: Dear Anonymous User, Thank you for choosing us and for having taken the time to share your memorable stay experience.As the island's leading entertainment hotel featuring a lively and fun-filled environment, our team truly deliver a second to none experience to our guests. It is awesome to hear that you enjoyed every aspect of our hotel, especially our pool and leave us such a heartwarming feedback. Your lovely review truly blown us away, you Rock!!!Thank you for being our Rockstar and we shall look forward to welcome you back for another memorable stay!Rockin' regards,Management of Hard Rock Hotel Bali