Alila Ubud arvostelua

Majoituspaikan vastaus: Dear Valued Guest,Thank you for awarding us a perfect score and for your kind words. We are delighted to hear that you had a very good experience and found everything to be exceptionally comfortable. Your high praise for our surroundings, amenities, cleanliness, and service is truly appreciated.We look forward to welcoming you back for another outstanding stay.Warm regards,Alila Ubud

Majoituspaikan vastaus: Dear Lyss_ss,Thank you for your perfect score! We’re delighted to hear that you enjoyed your stay and that the breakfast met your expectations. It’s wonderful to know that you appreciated the presence of the monkeys and the beauty of our unique room types. We look forward to welcoming you back to Alila Ubud for another memorable experience.Warm regards,Alila Ubud

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your kind words about your recent stay at Alila Ubud. It is heartening to know that you found our surroundings and service to be impeccable, and that our spa experience left a lasting impression on you.We would be honored to welcome you back for another serene escape amidst the natural beauty of Ubud. Your continued trust in us is our greatest reward, and we look forward to creating more cherished memories together.Warmest regards,Alila Ubud

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your glowing review! We are thrilled to hear that you enjoyed our staff's exceptional service, the luxurious amenities, top-notch facilities, delectable food, and our elegant restaurant.The enchanting setting of our haven is indeed a paradise, and we are delighted that you appreciated it. Our resident monkeys do add a touch of charm and whimsy to the experience, and we’re glad they contributed to your enjoyable stay.We look forward to welcoming you back for another exquisite experience. Thank you once again for your kind words and recommendation.Warm regards,Alila Ubud

Majoituspaikan vastaus: Dear Guest,Thank you for your kind review and for staying at our hotel! We are thrilled that you enjoyed the many activities offered by our hotel, the infinity pool, and the chance to see wild monkeys around the property.We are sorry to hear that the breakfast was not to your liking. We strive to provide our guests with a delicious and satisfying breakfast experience. We appreciate your feedback and look forward to welcoming you back to our hotel in the future.Warm Regards,Alila Ubud

Majoituspaikan vastaus: Dear Guest,We are absolutely thrilled to see your outstanding 5/5 review, and we can't thank you enough for your kind words about your recent stay with us. It is immensely rewarding to learn that you had a very satisfying experience and felt warmly accommodated by our dedicated service team.We take great pride in offering our guests a memorable and comfortable stay, and it's heartening to hear that we'll be your choice of accommodation should you have the opportunity to visit us again.Looking forward to welcoming you back in the future, and we hope that your next stay with us will be just as lovely, if not even more exceptional.Warm wishes,Alila Ubud

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to leave a review about your recent stay at Alila Ubud. We are happy to hear that you enjoyed the friendliness of our staff, the upgrade to a forest terrace suite, and the overall value for money.We sincerely apologize that the service level you experienced during this stay fell short of what we typically offer and what you experienced on your previous visit in 2023. We understand your disappointment that we were not able to accommodate your request for a valley villa due to full occupancy, and that the staff seemed overwhelmed during check-in. We are also sorry to hear that we did not assist with your luggage at check-out.We appreciate your feedback regarding the attentiveness of the staff, especially during peak seasons. This is valuable feedback that will help us ensure we are adequately staffed to provide the high level of service our guests expect, regardless of the season.We hope you will give Alila Ubud another chance in the future. We are confident that we can deliver the attentive service you experienced during your prior visit.Sincerely,Alila Ubud

Majoituspaikan vastaus: Dear Guest,Thank you for your kind review and for taking the time to share your experience at our hotel. We are thrilled that you found the service to be very attentive.We appreciate you letting us know that you stayed in a Superior Twin Room in February 2024. We strive to provide our guests with a comfortable and relaxing stay, and we're glad to hear that we met your expectations.Thanks again for choosing our hotel, and we hope to see you back again soon!Sincerely,Alila Ubud

Majoituspaikan vastaus: Dear Guest,Thank you for the detailed summary of the guest reviews. It's great to know that you love the hotel's beautiful natural setting, excellent service, and enjoyable guest experiences.The constructive feedback you've outlined, such as the concerns about room allocation and staffing levels during peak seasons, is also valuable information for the hotel management team. We can use this feedback to identify areas for improvement and implement changes to provide a consistently high level of service, even during busier periods.The mix of positive and thoughtful critiques will allow us to fine-tune our operations and continue enhancing the guest experience at Alila Ubud. We appreciate you taking the time to summarize the key points from these reviews in a detailed and objective manner.Sincerely,Alila Ubud