Vieraskäyttäjä
19. kesäkuuta 2024
I booked a luxury room on their site They checked me in a terrible room, no privacy, facing the stairs, whn I asked to change they said hotel was fully booked and all guest are in their rooms atm. Then while waiting to find a solution, a shuttle buss arrived with around 5 or 7 people, who hasn't checked in yet! And they refused to change my room still. Then they said no manager avaialable to talk to. Later we had to take the terrible room because we had no option after arriving from a long trip. Smells mold, noise coming from outside, generator or something, guest upstairs is noisy, you can hear people moving around because of location, we left the hotel and they did t even refund or change room! They are extremely unprofessional and dishonest and not a boutique hotel as they calim to be.
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