Suarapura Resort & Spa

Absolutely amazing spot don't miss it !

My stay at Bali Suarapura Resort and Spa was absolutely dreadful. This hotel does not deserve an 8.7 rating; it should be closer to a 3.0. Here’s why: **Hygiene and Rooms:** Upon arrival, we were immediately faced with a shocking discovery: the towels were stained and smelled terrible. I have never seen such dirty towels in any hotel. Every day, we had to remove at least 30 insects from our bed, without exaggeration. These bed bugs or whatever they were, were everywhere. The bathroom was also full of insects. **Sleep Comfort:** The bed was so bad that after four nights, I almost ended up with a herniated disc. The mattress was of such poor quality that I woke up with back pain every morning. After the first night, I already wanted to leave, especially after seeing all those creatures throughout the room. **Facilities:** The hotel has a very limited supply of hot water; after four minutes, it turns ice-cold. Two people cannot shower one after the other. The hotel is also incredibly noisy; I could literally hear everything the neighbors were saying. The breakfast was laughable: two boiled eggs with a slice of bread. After the first day, I didn’t bother getting up for breakfast anymore because it was just too pathetic. **Swimming Pool:** The pool was also unusable. There were dozens of insects swimming in it, so I didn’t get to swim a single day. All in all, I absolutely do not understand how this hotel has an 8.7 rating. My stay was a complete nightmare, and I would not recommend this hotel to anyone. It deserves a realistic rating of 3.0, and even that is generous.

I booked rooms through their official website, and it was written on the room details page to provide a king bed room, but the actual situation is that if you need a king bed room, you need additional notes. The information on their room details page misled me, but the manager said that this was my fault, which made me angry. It was the only thing I was dissatisfied with the hotel. The scenery is beautiful and the environment is clean.酒店官网的信息写明了提供a king bed room，但是我们最后得到了2张1.2米左右的双床房，我觉得这个信息误导了我，是酒店的问题，但是经理说这都是我的错。景色很漂亮，房间很干净，环境宁静，服务员们都微笑服务很热情，但是我只能给三星，因为这种把责任都给到顾客的行为让我很失望。