Amora Ubud Boutique Villas

جميل جدا والاستقبال ايضا اجمل من الموظف يوستين كان متعاون لابعد درجة وكانت الفيلا نظيفة جدا والمرافق جدا رائعة

酒店整體不大，幾棟小別墅，有私人泳池，設施不算新，浴衣簡直太破了哈哈。前台可以選漂浮早餐，本來給的是透明漂浮籃，提出要求後小哥很耐心給換了竹籃，拍出照片很好看。酒店離烏布市場走路半小時，打車的話司機都是不願到酒店的，可以讓酒店擺渡車送到方便打車的地點。

烏布住這裏真的很舒服，性價比也很高！很喜歡，下次會再來！

Regrettably, I must share my disappointment with the hotel's customer service during our recent stay. On the evening of the 10th Feb'24, after a tiring day of exploring, we encountered a landslide near the hotel due to heavy rain. Understanding the situation, we reached out to the hotel for assistance, hoping for guidance or support. However, the response from the hotel was disheartening. Despite our plea for help, we were simply told that nothing could be done until the road was cleared. This lack of empathy or willingness to assist guests in a challenging situation was truly disappointing. We were left stranded, exhausted from our travels, and unable to safely navigate the long walk back to the hotel in the rain. It was only through the ingenuity and compassion of our tour driver that we got from Klook that we were able to find a solution. He took the initiative to arrange for locals with bikes to transport us back to the hotel, showing more concern for our well-being than the hotel staff did. While I understand that natural occurrences like landslides are out of their control, the lack of proactive assistance or even basic concern for guests' safety was unacceptable. In the future, I hope the hotel will consider implementing better emergency protocols or at the very least, show more empathy and support for guests facing unexpected challenges. Our experience, unfortunately, fell short of the hospitality one would expect from a reputable establishment. the good side is food is awesome.

酒店很清幽，適合度假，職員也很友善，唯一是地理位置有點偏僻，出入必須要call車，早上有免費瑜伽可以參加，整體不錯。

Good services from hotel good view and private swimming pool