The Artini Dijiwa Ubud arvostelua

Majoituspaikan vastaus: Dear Sukarno, Thank you very much for your feedback. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Guest satisfaction and comfort are our top priorities, and we take your comments seriously as part of our continuous improvement efforts. We regret that the condition of the room and its facilities did not meet your expectations, and we are currently reviewing the issues you mentioned—such as the cleanliness of the linens, the condition of the toilet and shower, and the breakfast service—to ensure they are addressed promptly and thoroughly.Please be assured that we treat all our guests equally, regardless of their nationality or background. Providing respectful and consistent service to every guest is our service standard, and we deeply regret if you felt otherwise. We are investigating the situation with our team to ensure that no guest ever feels overlooked or treated unfairly. Clear communication and proper training for our staff are being reinforced to uphold the level of hospitality that every guest deserves.While we understand your disappointment, we truly appreciate your honest feedback as it helps us do better. We hope to have the opportunity to restore your trust in the future, and should you choose to stay with us again, we will do our utmost to provide a more pleasant and satisfactory experience.Best Regards,Dina NovitaResort Manager The Artini Dijiwa Ubud

Majoituspaikan vastaus: Dear Pei Qi Karin, Thank you very much for your kind feedback about your recent stay at The Artini Dijiwa Ubud. We’re truly delighted to hear that you enjoyed the beautiful surroundings, especially the scenic views of the rice fields that make Ubud so unique and calming. The natural setting is indeed one of our highlights, and we're glad it added to the peaceful atmosphere of your stay.It’s also wonderful to know that you appreciated the nearby eateries and found the location convenient for exploring local culinary spots. We’re very pleased that our breakfast met your expectations—our kitchen team takes great pride in preparing fresh and flavorful dishes each morning to start your day right.Your compliments about our staff mean a lot to us. We strive to deliver warm, genuine service to every guest, and knowing that you felt welcomed and well cared for truly encourages us. Thank you once again for your lovely review, and we look forward to welcoming you back for another memorable experience at The Artini Dijiwa Ubud.Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Majoituspaikan vastaus: Dear Sukarno, Thank you for taking the time to share your experience at The Artini Dijiwa Ubud. We’re glad to hear that you appreciated our central location in the heart of Ubud, as well as the convenience of having a dedicated parking area that makes accessing taxis and transport easy. Our team is also happy to have been able to assist you with your luggage, especially considering the unique layout of our property.We acknowledge your comments regarding the age of our facilities. While the hotel does carry a traditional charm, we understand that some areas may feel a bit dated, and we are continuously working to maintain and improve our amenities to ensure they meet guest expectations. Your feedback about the room access challenges is also noted, and we will look into ways to make the experience more comfortable for future guests.Regarding the breakfast experience, we regret that the portion sizes did not meet your expectations and that a second serving was not provided upon request. We strive to offer a satisfying and flexible breakfast service, and your input will be shared with our restaurant team to explore improvements. Thank you again for your honest review—it helps us identify areas where we can grow and serve our guests better.Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Majoituspaikan vastaus: Dear Lovely Guest, Thank you so much for your kind feedback! We're delighted to hear that you found The Artini Dijiwa Ubud to be a very good place to stay. Our team works hard to provide warm hospitality and ensure every guest feels welcome and well taken care of, so your appreciation means a lot to us.We're especially pleased that you enjoyed the peaceful environment. Being located in the heart of Ubud, yet offering a calm and quiet atmosphere, is something we’re very proud of. It’s wonderful to know that you could relax and unwind despite the vibrant surroundings of the town.Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back to The Artini Dijiwa Ubud soon for another peaceful escape in the heart of Bali. Safe travels and see you again!Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Majoituspaikan vastaus: Dear Karen,Thank you so much for sharing your colleague’s feedback regarding their recent stay at The Artini Dijiwa Ubud. We're delighted to hear that they were satisfied with the experience. Guest satisfaction is our top priority, and it’s always rewarding to know our efforts are appreciated.Our central location in Ubud is one of the key aspects guests love, as it offers easy access to cultural attractions, local restaurants, and vibrant markets while still providing a peaceful retreat. We're glad your colleague found the location convenient and enjoyable during their stay.We truly appreciate you taking the time to pass along this positive review. Should you or your colleague plan another trip to Ubud, we would be honored to welcome you again to The Artini Dijiwa. Please don’t hesitate to reach out for any assistance or special requests.Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Majoituspaikan vastaus: Dear Lovely Guest, Thank you very much for sharing your detailed impressions of your stay at The Artini Dijiwa Ubud. We're pleased to hear that you found the service attentive, particularly with the convenience of WhatsApp communication for follow-ups and assistance. It's always our aim to provide responsive and thoughtful service, so your recognition of our efforts is truly appreciated.We’re sorry to hear that certain aspects of your stay did not meet expectations, particularly the issue with soundproofing. Being disturbed by external noises, such as doors or plumbing sounds, is understandably frustrating, and we apologize for the inconvenience it caused during your rest. Your feedback regarding the restaurant setting and the proximity to nature is also noted—while we aim to create a serene and immersive environment, we understand the need for greater comfort and protection, even in open-air dining areas.Regarding the bed arrangement, we sincerely apologize for the discomfort caused by the combined single beds and the noise from the mattress. Your comment highlights an important area for improvement, and we will be addressing this with our housekeeping and maintenance teams. We truly value your honest feedback, and it will be instrumental in helping us enhance the overall guest experience moving forward.Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Majoituspaikan vastaus: Dear Lovely Guest, Thank you very much for taking the time to share your feedback with us. We sincerely apologize that your recent stay at The Artini Dijiwa Ubud did not meet your expectations. It is very disappointing to hear that you encountered several issues during your visit, especially regarding the cleanliness of the toilet, inconsistent hot water, and the service you received from our staff.We take all guest feedback seriously as it helps us to identify areas where improvement is needed. Please rest assured that we are addressing the plumbing issues and have scheduled an urgent inspection to resolve the gurgling sounds and unpleasant odor in the bathroom. We are also working closely with our service team to provide further training and ensure a higher standard of hospitality is maintained at all times. Additionally, we are reviewing our breakfast menu and preparation to enhance the quality and taste for all our guests.We deeply regret that your experience was not reflective of the standard we strive to uphold, especially for returning visitors to Ubud. Your comments have been shared with the management team for immediate follow-up. We hope you might consider giving us another opportunity in the future to provide the warm, comfortable, and memorable experience that so many of our guests enjoy.Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Majoituspaikan vastaus: Dear svdavidoff, Thank you for your kind feedback about The Artini Dijiwa Ubud. We’re delighted to hear that you appreciated the hotel's excellent location, close to the famous Monkey Forest and surrounded by a wide variety of spas, restaurants, and shops. It’s great to know that while everything is conveniently nearby, the hotel still offers a peaceful retreat away from the noise of the main road.We’re also very pleased that you found our staff to be friendly and welcoming. Providing warm and attentive service is one of our top priorities, and it's rewarding to hear that it contributed to your positive experience.Lastly, we’re happy you enjoyed our breakfast offerings. We always strive to provide a delicious and satisfying start to your day. Thank you again for your feedback—we hope to welcome you back to The Artini Dijiwa Ubud in the near future.Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Majoituspaikan vastaus: Dear Natalia,Thank you for your feedback! We're glad to hear that you enjoyed your stay at The Artini Dijiwa Ubud and found our location convenient. It was our pleasure to help store your luggage while you explored the islands, and we're happy that our services met your needs.We truly appreciate your kind words about our staff. They work hard to provide great service, and we're thrilled that their efforts made your stay more enjoyable. We're also glad you liked our breakfast, and we aim to offer a satisfying start to your day.Thank you again for your feedback. We hope to welcome you back to The Artini Dijiwa Ubud for another wonderful stay in the future!Best Regards, Dina Novita Resort ManagerThe Artini Dijiwa Ubud

Majoituspaikan vastaus: Dear Veronika94,Thank you so much for sharing your feedback! We're thrilled to hear that you enjoyed your stay at The Artini Dijiwa Ubud. We strive to provide a peaceful and beautiful environment, and we're glad that our location, with its two serene swimming pools and well-maintained rooms, met your expectations.It's wonderful to know that you appreciated the variety of breakfast options available. We take great pride in offering a selection that caters to our guests' preferences, ensuring they have a great start to their day. Your positive comments on the cleanliness of the rooms are much appreciated!We're especially grateful for your kind words about our staff. Their friendliness and helpfulness are key elements of the experience we aim to provide at The Artini Dijiwa Ubud, and we're so pleased that they contributed to your enjoyment. We hope to welcome you back again soon for another memorable stay! ❤️Best Regards, Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Majoituspaikan vastaus: Dear Evgeny,Thank you for sharing your detailed feedback following your recent stay at The Artini Dijiwa Ubud. We truly value all guest comments, as they help us identify areas where we can improve and enhance the experience for future visitors. We are pleased to hear that you appreciated our central location, the warm smiles from our reception staff, and the scenic view of the surrounding rice fields. These are certainly aspects we strive to provide for all our guests.However, we are deeply sorry to hear about the challenges you experienced during your stay. We regret that the noise from neighboring rooms disturbed your rest, and we understand how disruptive this can be. We will review our soundproofing measures and ensure that our guests are reminded of our quiet hours policy. Additionally, we sincerely apologize for the inconvenience you encountered with the assistance provided for your early departure. This is not the level of service we aim to deliver, and we will address the matter with our team to ensure a more efficient and courteous approach in the future.Lastly, we are truly sorry for the disturbance caused by ongoing construction work at the hotel. While we are excited about the improvements we are making to our facilities, we understand the impact this may have had on your experience. We will make sure that any future construction projects are clearly communicated to our guests in advance, and we will look into ways to minimize disruptions. We hope that you will consider giving us another opportunity to provide you with a more peaceful and enjoyable stay in the future.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Majoituspaikan vastaus: Dear Lovely Guest,Thank you very much for your kind feedback regarding your recent stay at The Artini Dijiwa Ubud. We are delighted to hear that you found our hotel, location, pool, and service to be top-notch. Your appreciation for these aspects truly means a lot to us, and it is always our goal to provide a memorable and exceptional experience for our guests.We take great pride in maintaining a high standard of service, and it is wonderful to know that our team was able to meet your expectations. Additionally, we are pleased that our location and facilities, including the pool, contributed to your overall satisfaction. We continuously strive to offer a relaxing and enjoyable atmosphere for all who visit.Once again, thank you for sharing your positive experience. We look forward to welcoming you back to The Artini Dijiwa Ubud in the near future, and we hope to provide you with another outstanding stay.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Majoituspaikan vastaus: Dear Lovely Guest,Thank you for sharing your wonderful feedback about your recent stay at The Artini Dijiwa Ubud. We are thrilled to hear that you highly recommend our hotel and are grateful for your kind words. It's truly rewarding to know that our efforts to provide excellent service, a comfortable environment, and a convenient location have met your expectations.We are also pleased that you found our location ideal for exploring the area, and we are happy to provide transportation services to nearby tourist attractions. Our team works diligently to ensure that our guests can easily access the best sights and experiences Ubud has to offer. It is great to hear that you enjoyed the variety of places to visit during your stay.Once again, thank you for your recommendation and for taking the time to share your experience. We hope to welcome you back to The Artini Dijiwa Ubud in the future for another memorable stay.Best Regards,Dina NovitaResort ManagerThe Artini Dijiwa Ubud

Majoituspaikan vastaus: Dear Lovely Guest,Thank you very much for sharing your wonderful feedback regarding your recent stay at The Artini Dijiwa Ubud. We are absolutely delighted to hear that you enjoyed your experience with us. It is always our goal to provide our guests with a memorable and comfortable stay, and we are pleased to know that our accommodation met your expectations.We are thrilled that you found the property to be super nice and that you felt at home during your time here. Your kind words inspire our team to continue delivering exceptional service and maintaining the high standards that our guests deserve. It is truly rewarding to know that you would like to return, and we look forward to welcoming you back for another memorable stay in the future.Once again, thank you for your generous feedback. We deeply appreciate your support and hope to have the pleasure of hosting you again soon. Please don’t hesitate to reach out to us for any future reservations or special requests.Best Regards,Dina NovutaResort ManagerThe Artini Dijiwa Ubud