Aston Kuta Hotel and Residence arvostelua

Majoituspaikan vastaus: Dear Alifujiang,Thank you for choosing ASTON Kuta Hotel & Residence as your place to stay and for the review you provided. We are delighted to hear that our hotel's location near the airport and the convenient taxi access met your travel needs. We noticed that you gave a fair rating, and we would like to understand more about your experience during your stay. If there is anything you think we could improve, we greatly appreciate your feedback. This will help us enhance our services and comfort for future guests. Once again, thank you for your review. We look forward to welcoming you back on another occasion and providing you with a more memorable experience.

Majoituspaikan vastaus: Dear Ctrvlthe,Thank you for sharing your feedback on your recent stay. We sincerely apologize for the inconvenience you experienced with the air conditioning and potential odor in your room. While our housekeeping team did not detect unpleasant smells during their inspection, we have reminded them to maintain the highest standards of cleanliness and freshness in all rooms. Regarding the signs of hotel aging, we are pleased to inform you that have recently completed renovations on two of our room types Deluxe Premier and Family Suite, which are now available for booking on our reservation platforms. We are also currently undergoing a phased renovation program to modernize another 2 room types, including the room you stayed in. We will constantly refine our maintenance checks and improve the overall condition of our hotel. Thank you once again, we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Thank you.Sincerely,Ayu Dhani

Majoituspaikan vastaus: Dear Ojiu0,Thank you for sharing your feedback with us. We’re truly sorry to hear about your discomfort due to mosquitoes during your stay. Your experience is important to us, and we deeply regret that this impacted your visit. Please rest assured that our hotel takes pest control very seriously. We work with a professional pest control vendor to conduct regular maintenance, including thorough spraying in every checked-out room and weekly cold fogging across the property. Despite these measures, we understand that certain environmental factors can occasionally lead to challenges, and we apologize for any inconvenience caused. We value your input and are always looking for ways to improve. Your feedback will help us refine our processes to ensure a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable stay.

Majoituspaikan vastaus: Dear Haniffp, Thank you for your kind review. We are delighted to hear that you enjoyed our strategic location, spacious and clean rooms, and the welcoming nature of our staff. Your satisfaction is our top priority, and we’re thrilled that we could provide you with a comfortable and pleasant stay.We hope to have the pleasure of welcoming you back soon for another great experience.

Majoituspaikan vastaus: Dear Mariska, Thank you for your kind review. We’re delighted to hear that you had an enjoyable stay and appreciated our breakfast as well as the relaxing and clean pool area. It’s wonderful to know that our efforts to create a welcoming atmosphere resonated with you.Your recommendation means the world to us, and we can’t wait to welcome you back for another great experience anytime.