Gayatri arvostelua

The hotel is beautiful,breakfast is good, extra charge$30 for children staying even we share bed ,in other same level hotel, we only pay extra breakfast . It is really a mistake to book by Trip for this one, cause the girl can't find our booking and keep doubting and asking me to contact with trip.com myself in late evening after a long journey to Ubud with my young daughter with serious car sick standing in front of the window long , while the lady sitting keep blaming my coming here, it is totally ridiculous feeling like why you bother me by booking our hotel , you should not be here, cause I can't find your booking, you can't stay cause you didn't pay us, anyway you are not welcome! the girl keeped me standing almost half an hour keeping convince me :we have no guest check in today, I can't find your booking, or you find Trip yourelf?even I showed my booking infos to her, even which is more expensive than their normal booking price ,while I got receipt as less as their normal price later , good stuff you !I even gave her my copy of booking infos at last! And no one come to give me an explaination or further step until I asked myself in the morning,they finally found the booking themselves in another agent, so is it my fault to come yesterday? ?? I found many ants, a huge spider and consistent creepy sounds in my room at night ,afraid and can't sleep the whole night so with light on, the room which is of course not my booking in the picture but they said same type . Sorry to bother you, so I will be Kind and won't book next time to bother each other again .