Maison Aurelia Sanur, Bali - by Préférence arvostelua

Majoituspaikan vastaus: Dear Mr. Hao, Om swastiastu from Maison Aurelia Sanur.Thank you for sharing your feedback with the travel community following your recent stay with us. We're truly sorry to learn your stay didn't meet your expectations. We would like to sincerely apologize for the cleanliness and drinking water matters you've mentioned as this is not the standards you can expect in Maison Aurelia. Giving our guests the impression their concern is not promptly addressed in a professional manner is naturally the last thing we wish for. We sincerely apologize for the way our team's reaction may have made you feel. We have already shared your remarks with the relevant teams and we can assure you that we have taken your feedback with great attention. We will investigate further to ensure that all our team members deliver the level of hospitality our guests expect. We value your input and are committed to making the necessary improvements.Once again, we apologize for the inconvenience caused and even though we can't go back on your last impression, we sincerely hope you’ll consider staying with us for a new experience in Sanur. With my kind regards,Pauline MottoulleGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Om swastiastu from Maison Aurelia Sanur.What an honour to get such wonderful review. Thank you so much, we are delighted to hear that you found our hotel beautiful and our staff exceptionally kind and caring. It is heartening to know that our restaurant's diverse menu enhanced your experience, and that you chose to return to us for your final nights in Bali.Your kind words inspire us to continue delivering memorable and heartfelt service. We look forward to welcoming you back on your next visit. Meanwhile, stay well and take care.Warm regards,Pauline MottoulleGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Om swastyastu from Maison Aurelia Sanur.Thank you for your kind words. We are pleased to hear that you enjoyed our facilities, appreciate the cleanliness and the friendliness of our team. Glad to know you enjoyed Cork's breakfast offerings. It’s wonderful that you had a relaxing time at our pool as well.We look forward to welcoming you back on your next visit to Sanur.Warm regards,Pauline MottoulleGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,On swastyastu from Maison Aurelia Sanur.Thank you for choosing to stay with us. We’re so pleased to hear that you had a perfect stay with us.We look forward to welcoming you back for a longer stay in the future and providing you with another exceptional experience.Warm regards,Pauline MottoulleGeneral Manager

Majoituspaikan vastaus: Dear Doujamei,Om swastyastu from Maison Aurelia Sanur. Thank you for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that you enjoyed the calm atmosphere and warm hospitality from our team. It’s wonderful to know that your check-in and check-out went smoothly.We’re also pleased that you enjoyed our restaurant’s food and drinks. We appreciate your feedback regarding portion sizes and will keep it in mind as we continually strive to enhance our dining experience. Additionally, we’re glad you liked our daily weather cards and water bottle top-up service, and that these small touches contributed to a pleasant stay.Thank you again for your kind words and for choosing Maison Aurelia to conclude your Bali trip. We look forward to welcoming you back for another memorable stay.Warm regards,Pauline Mottoulle General Manager

Majoituspaikan vastaus: Dear Minseok,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. We thank you very much for taking the time to post a review further to your recent stay with us. Your satisfaction is our greatest gift so once again, thank you very much for your feedback. We are already looking forward to welcoming you back to Maison Aurelia soon. Kind regards, Pauline MottoulleGeneral Manager

Majoituspaikan vastaus: Dear Minsang,Om swastiastu from Maison Aurelia Sanur. Thank you for your review and for sharing your experience with us. We appreciate your feedback regarding our facilities and are pleased to hear that you were satisfied with the rest of your stay. Our French colonial-style ambiance is maintained daily to preserve its charm, and your comments will help us continue to improve.We hope to welcome you back soon for another enjoyable visit.Warm regards,Pauline MottoulleGeneral Manager

Majoituspaikan vastaus: Dear Johnny,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. Thank you for your kind words and for taking the time to share your experience with us. We are truly delighted to hear that you enjoyed the comfort of our beds and found our décor, amenities, and service to your satisfaction. It’s always our pleasure to provide a restful and welcoming environment for our guests, and your thoughtful feedback inspires us to keep creating such memorable stays.We can’t wait to welcome you back for another delightful stay.Kind regards, Pauline MottoulleGeneral Manager

Majoituspaikan vastaus: Dear Inara,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. Thank you ever so much for your lovely review. We are absolutely delighted to hear that you were impressed with our hotel and enjoyed your room. Your kind words mean a great deal to us.We do apologise if the view from your room was not as expected, but we’re glad to hear it did not detract from your overall experience. Should you return in the future, please don’t hesitate to let us know your preferences, and we’ll do our best to accommodate them.We look forward to welcoming you back soon.Warm regards,Pauline MottoulleGeneral Manager

Majoituspaikan vastaus: Dear Lee Jungmin,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. Thank you very much for your review. We are glad to hear that you enjoyed most aspects of your stay, though we sincerely apologise for any discomfort caused by the housekeeping issues.Regarding the membership benefits, we regret any confusion. As your reservation was made through a third-party platform, the membership perks are not applicable. We understand how this may have caused disappointment, and we encourage you to book directly with us next time to enjoy these additional benefits.Thank you once again for your valuable comments, and we look forward to welcoming you back for an improved experience.Warm regards,Pauline MottoulleGeneral Manager

Majoituspaikan vastaus: Dear Guest,Om Swastiastu, warmest greetings from Maison Aurelia Sanur.Thank you very much for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed the cleanliness and spaciousness of your room, the quality of our breakfast, and the friendly service provided by our staff.Our central location does offer easy access to nearby attractions, and we understand that some areas can be lively in the evening. We hope it added to the vibrant experience of staying in Sanur. We also appreciate your feedback about the facilities and look forward to seeing them enjoyed by more guests on future visits.Your satisfaction is our greatest reward, and we look forward to welcoming you back to Maison Aurelia soon.Kind regards,Pauline MottoulleGeneral Manager

Majoituspaikan vastaus: Dear Valuable Guest,Om Swastiastu from Maison Aurelia Sanur.Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our place tidy. However, we apologize for the inconvenience you experienced with the quilt and the fitness room equipment. We will address these issues promptly to ensure they do not recur.Regarding the shower head, we appreciate your understanding and will have our maintenance team resolve the dripping issue as soon as possible.Your feedback is invaluable to us, and we hope to have the opportunity to provide you with an even better experience in the future.Kind Regards,Pauline Mottoulle General Manager

Majoituspaikan vastaus: Dear guest, Thank you very much for taking the time to write an online review. I am delighted to read that you enjoyed your recent family trip with us.We are pleased to learn that you’ve enjoyed our comfortable beds and also our toiletries quality. We have shared your feedback regarding the breakfast with the restaurant manager to ensure improvement is made forthwith. We truly apologize for the inconvenience. Your satisfaction is our greatest gift so once again, thank you very much for your constructive feedback. We are already looking forward to welcoming you back to Maison Aurelia soon. With my kind regards, Pauline MottoulleGeneral Manager

Majoituspaikan vastaus: Dear Guest UserOm Swastiastu, warmest greetings from Maison Aurelia Sanur.We are delighted to have been a part of your holiday destination and are thrilled to hear that it was an unforgettable experience.It warms our hearts to read of your words of praise, especially highlighting our location, and the breakfast as well as our atentive staff.Your insights are valuable to us as we continuously strive to provide exceptional experiences for all our guests. We look forward to welcoming you back for future special occasions!Warm regards,Pauline MottoulleGeneral Manager

Majoituspaikan vastaus: Dear Vikapopo,Om Swastiastu, warmest greetings from Maison Aurelia Sanur. Thank you so much for taking the time to express your feelings following your recent stay at Maison Aurelia Sanur and to share it with the travel community.It is wonderful to know that you have enjoyed your time with us in Bali and that we succeeded in making your stay a memorable one. Your satisfaction is our greatest gift.The whole team and I would like to wish you safe travels, hoping to welcome you back to Maison Aurelia in the near future.Kind regards, Pauline MottoulleGeneral Manager