I recently stayed at the Bali Six Senses Hotel, and unfortunately, my experience was far from what I expected. The primary concern during my visit was the poor hygiene standards, which significantly impacted my stay.
Firstly, the water quality was alarming. The water coming from the shower, swimming pool, and wash basin was salty . I raised this issue with the hotel manager, who informed me that the water filter was broken, explaining the salty taste. This explanation did little to alleviate my concerns about hygiene and safety.
In a luxury hotel, I expect clean, safe water for bathing and swimming. It was disappointing to find that this basic standard was not met. Overall, I was quite dissatisfied with my stay due to these hygiene issues. I hope the management addresses these problems for future guests.
Majoituspaikan vastaus: Dear, MeilijianzhuhuadashiWarm greetings from Six Senses Uluwatu, BaliThank you so much for taking your time to leave us a kind comments. It is delightful to hear that you had a pleasant time with us. We look forward to welcoming you back home in the near future for another out of ordinary experience!Warm Regards,Coetzer DeyselGeneral Manager
Majoituspaikan vastaus: Dear Anonymous User,Warm greetings from Six Senses Uluwatu, BaliThank you so much for sharing your constructive feedback with us. We deeply apologize for the inconvenience with cleanliness you encountered during your stay. We are grateful that you brought this matter to our attention, and we have taken it into serious note as it is truly valuable for our improvement.We hope to have the opportunity to welcome you back in the future with a more flawless stay.Warm regards,Coetzer Deysel,General Manager
Majoituspaikan vastaus: Dear Anonymous User,Warm greetings from Six Senses Uluwatu, BaliThank you for sharing your experience with us. We truly appreciate your valuable feedback, and we sincerely apologize for the issues you encountered with room hygiene. Please know that we are taking your comments seriously and will address them with our team to ensure our hygiene standards are consistently met. Your comfort and satisfaction are of the utmost importance to us, and we are committed to making improvements where necessary. We hope to have the pleasure of welcoming you back to Six Senses Uluwatu in the future and providing you with an exceptional stay.Warm regards,Coetzer Deysel,General Manager
wjdixjak
Sky Pool - Sviitti
Majoittunut 2. 2025
Matkusta ystävien kanssa
4 arvostelu
10.0/10
Ylivertainen
Lähetetty 24.3.2025
峇裏島之行最喜歡的酒店
Käännä
Majoituspaikan vastaus: Dear wjdixjak,Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that Six Senses Uluwatu is your favorite hotel in Bali. Your satisfaction is our top priority, and it’s truly rewarding to know we were able to provide you with such an exceptional experience.We can’t wait to welcome you back for another unforgettable stay!Warm regards,Coetzer DeyselGeneral Manager
Vieraskäyttäjä
Sky-sviitti
Majoittunut 2. 2025
Perhe
1 arvostelu
10.0/10
Ylivertainen
Lähetetty 22.3.2025
房間有點潮濕,不過很安靜睡得很好!服務很到位! 性價比很高!
Käännä
Majoituspaikan vastaus: Dear Guest User,Thank you for taking the time to share your experience with us! We are glad to hear that you enjoyed the peaceful environment and had a restful stay. Ensuring your comfort and a good night's sleep is always our priority.We appreciate your feedback regarding the humidity in the room. We will certainly look into this matter to improve the overall guest experience. We're also grateful for your kind words about our service, and we're thrilled that you found it to be of great value.Thank you again for your support, and we hope to welcome you back to Six Senses Uluwatu in the future!Warm regards,Coetzer DeyselGeneral Manager
Vieraskäyttäjä
Cliff - Yhden makuuhuoneen huvila - Uima-allas
Majoittunut 2. 2025
Matkusta ystävien kanssa
13 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 22.3.2025
A little remote area, nothing much surrounding
Käännä
Majoituspaikan vastaus: Dear Guest User,Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed the service during your stay at Six Senses Uluwatu, and we truly appreciate your kind words.We also value your feedback regarding the surroundings. While our location offers a peaceful and tranquil escape, we understand that some guests may prefer more immediate access to surrounding activities. We hope this didn’t impact your overall experience too much, and we’ll certainly take your comments into consideration as we continue to enhance our offerings.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Coetzer DeyselGeneral Manager
Majoituspaikan vastaus: Dear Anonymous,Thank you for sharing your thoughtful review. We are grateful for your positive remarks regarding the service provided by our team, including our Chinese-speaking staff, and we are glad that our efforts to ensure your comfort were appreciated. It’s also great to hear that you enjoyed the hotel environment, as well as the breakfast offerings.We sincerely apologize for the inconvenience you encountered with the water quality, and we are actively looking into this matter to ensure that the guest experience is always flawless in every detail. Your feedback is invaluable to us, and we will certainly address it to enhance our services further.Regarding your experience with the insects and monkeys, we appreciate your understanding of the natural surroundings. Our team is always available to assist with ensuring that the environment remains safe and comfortable for our guests.We look forward to welcoming you back in the future and hope to exceed your expectations on your next stay.Warm regards,Coetzer DeyselGeneral Manager
da_rrr
Sky-sviitti
Majoittunut 1. 2025
Pariskunnat
6 arvostelu
9.5/10
Mahtava
Lähetetty 20.2.2025
발리 최고의 리조트👍🏻 직원분들 너무 섬세하게 챙겨주시고 청결도 시설 뭐하나 부족한게 없네여 기본룸인데도 굉장히 넓고 쾌적했습니다! 조식도 자연주의음식으로 오더 형태인데 은은한 맛이있더라구요 발리 재방하면 꼭 다시 방문하고 싶습니다
Käännä
Majoituspaikan vastaus: Dear da_rrr,Thank you for your wonderful review. We are delighted to hear that you had such an excellent experience during your stay in the Sky Suite. It brings us great joy that you found our team’s service meticulous and the facilities to your satisfaction. Your appreciation for the spaciousness and comfort of the room means a great deal to us.We are also pleased that you enjoyed our breakfast offerings and the natural flavors we strive to incorporate into every dish. We truly look forward to welcoming you back on your next visit to Bali and will be ready to make your experience even more memorable.Warm regards,Coetzer DeyselGeneral Manager
Majoituspaikan vastaus: Dear Jiaoxilaoshi,Thank you so much for your glowing review. We are thrilled to hear that you had such a wonderful experience during your stay with us in the Sky Pool Suite. It brings us great joy to know that you enjoyed the comfort of the bedding, the cleanliness of the pool, and the thoughtful details like the flowers by the pool and the soap we provide.We deeply appreciate your kind words about our team and are glad that the service exceeded your expectations. We sincerely apologize for the minor issue you encountered with your room booking but are delighted that we could offer you an upgrade to a villa, and that our team was able to provide warm and sincere support during your stay. Your thoughtful mention of the banana cake is truly appreciated!We are also pleased that you enjoyed the delicious breakfast, the spa, and the variety of activities available. Thank you for the tip about the ice cream – we will certainly continue to delight guests with that treat!It would be our absolute pleasure to welcome you back for another exceptional stay. Until then, we wish you all the best and look forward to hosting you again soon.Warm regards,Coetzer DeyselGeneral Manager
Majoituspaikan vastaus: Dear Guest,Thank you for your kind and detailed review. We are delighted to hear that you enjoyed the cleanliness and the excellent supporting facilities of our property. We take great pride in offering breathtaking views from our One Bedroom Cliff Pool Villa and are pleased that it met your expectations.Your praise for our service is greatly appreciated, and we are especially grateful for your feedback regarding the breakfast offering. We will certainly take your comments into consideration as we continue to refine our culinary options, ensuring that we cater to the diverse preferences of all guests, including families with children and the elderly.It was a true pleasure having you with us, and we sincerely hope to welcome you back for another memorable stay.Warm regards,Coetzer DeyselGeneral Manager
Vieraskäyttäjä
Cliff - Yhden makuuhuoneen huvila - Uima-allas
Majoittunut 12. 2024
Pariskunnat
7 arvostelu
9.0/10
Mahtava
Lähetetty 16.2.2025
还行吧┐(¯ヘ¯)┌
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback with us. We are pleased to hear you enjoyed the breathtaking surroundings, the cleanliness, and the quality of amenities in your One Bedroom Cliff Pool Villa.We truly value your comments on our service, and we will certainly take them to heart as we continuously strive to elevate every aspect of the guest experience. Your satisfaction is of utmost importance to us.We look forward to welcoming you back soon for another unforgettable stay at Six Senses Uluwatu.Warm regards,Coetzer DeyselGeneral Manager