The manager Janu, and his front desk manager Gede, were terrific to deal with, exceptionally accommodating. I only have 2 complaints. First is the villa, we had a 1 bedroom private villa..we were on the first floor, absolutely not what I expected, pretty butthurt about that. Atleast could have given us the upper level. Especially because we only stayed 2 nights, would have been a nice gesture and we would have enjoyed the villa that much more. My second issue was the restaurant at the bottom of the steps. Food was good, but the service was terrible, I have had better service at a McDonald's than that, pathetic. Not necessarily on the hotel, but they do provide you with their menu and information in your room, so they must be affiliated.
Thanks
Käännä
Vieraskäyttäjä
Majoittunut Sep 2024
Perhe
5.0/5
Ylivertainen
Lähetetty Sep 30, 2024
I loved staying at this villa. We had villa number 6 I think which was very private. Staff was great and very helpful. Small issue with leaking aircon which was fixed right away. The views was just out of this world. I didn’t mind the steps at all good little workout. Rooms aren’t the newest in town but I loved everything.
Käännä
Joe
Majoittunut Apr 2024
Perhe
5.0/5
Ylivertainen
Lähetetty Apr 1, 2024
Fantastic villa with sweeping views of the bay from the Infinity pool - the whole team were great and accommodating.
Käännä
Vieraskäyttäjä
Majoittunut May 2024
Muu
5.0/5
Ylivertainen
Lähetetty May 25, 2024
Wow what can I say about the absolutely stunning views from Villa number 5 !!! We spent 1 week here and we will be coming back. Janu and his team were fantastic, nothing was a problem, from cold drinks (Bintangs) in the fridge to anything else that we required - all we had to do was ask. Yes there's a few stairs either up or down but it's a very small price to pay for the incredible stunning views that await of the island, volcano, surf break and beautiful blue waters right below. Air conditioned bedroom, comfortable lounge area and kitchenette, large sundeck and deep wet edge pool it was a perfect location for our week exploring everything these islands have to offer. This is our second trip to Nusa Lembongan and it just keeps getting better! Thanks Janu we will see you again, Gary and Lee.
Käännä
Vieraskäyttäjä
Majoittunut May 2024
Pariskunnat
4.0/5
Erittäin hyvä
Lähetetty May 22, 2024
Die Aussicht und der Aussenbereich ist ein absoluter Traum. Allerdings wären ein paar Instandhaltungen nötig. Das Personal ist sehr hilfsbereit. Die Lage ist super, auch wenn es ein paar Stufen zu laufen gibt. Uns hat es aber nicht gestört.
Käännä
Vieraskäyttäjä
Majoittunut May 2024
Pariskunnat
5.0/5
Ylivertainen
Lähetetty May 11, 2024
Where do I begin ? This is our 4 th visit to Sanctuary Villas and certainly won’t be our last ! Beautiful Janu and his friendly staff make sure your every need is taken care of and that you are comfortable and happy .From a fridge full of Bintang and snacks to organising Scooters and restaurant bookings. We stayed in Villa 3 this time which we haven’t stayed in before and love the layout . We enjoy being able to lie in the sun and cooling off in the plunge pool reading books and listening to music . This Villa has beautiful morning sun which continues till 2.30 pm A lounge with a traditional thatched roof where you can escape the sun and appreciate the magnificent views Love this place x