Chili Ubud Cottage

Great service

Les seuls points positifs du lieu sont son emplacement, sa rue charmante, et son beau jardin. Le reste de l'hôtel lui n’était vraiment pas à notre goût, pas très propre, mal entretenu, odeur d'humidité dans la chambre, draps et serviettes de bain également... Le resto est simplement à fuir, même pour le petit déjeuner... Le personnel fait de son mieux, et ont été très charmants. Mais le manque d'hygiène et la nourriture sont vraiment des point négatif du lieu. Pour le prix (nous n'avons pas payé cher) et son emplacement nous y sommes resté. Mais nous n'y reviendrons pas.

Wrong room check-in at beginning. The room is too old and facilities (TV, hair dryer, safety box, stairs) are poor quality. - The safety box cannot use battery, you have to open by key - TV is old version - Hair dryer is weak and useless. - Wifi is unstable and so weak. - The room is pretty clean, but towel and curtain are dirty. - The value of money is not equally with what you received in this hotel. If the facility in your room has problem, you cannot change it or the staff cannot fix because they do not have any stand-by items. Staff is nice, but they’re not professional. They cannot solve your issue, except say “I’m sorry”. I think staff cannot do anything with the poor facility like this. The owner should have a serious maintenance for their property.

Upon arriving at Chili Cottage we were impressed with location, surroundings and wonderful hospitality of the staff. We were a family of 4 and booked into the large family cottage with 2 bedrooms. It was evident upon entering that the cottage was dated and needed a major renovation especially the bathroom which was dirty, infested with insects and it's drainage stank. The beds were comfortable, but linen was stained and pillows were very stiff. The swimming pool also required some attention as tiles were falling of. The breakfast was simple but tasty- including a fresh juice or fruit platter, eggs or pancakes. The major benefits of the cottage was the location as it is behind monkey forest, there are plenty of low key, family friendly restaurants and massage parlours in minutes walking distance. (A family favourite was Black Sheep- amazing pizzeria and bakery). To walk into town took just 10 minutes along an extremely busy dirt path which ran alongside monkey forest. It was an interesting rat run of dodging monkeys, motorbikes and other pedestrians. We would consider returning to the area, but would not return to the cottages until assured that the properties were well maintained. We recognise that the price of accomodation is extremely reasonable, but would suggest for continued positive reviews and sustainability that the resort considers a renovation and price increase.