The Palms Ceningan Hotel

Awful service. We visited as a group of 10. We pre booked our table for 7pm. As we would be splitting the bill 4 ways they said it would be best to take each order separately rather than splitting at the end. The food all came out separately. Each group were served their starter, then main course before the next group were served their starter. After 2 hours the 4th order of our group still had not even received their starter whilst group 1 had been finished for over an hour. We saw other tables who came in after us being served. When queried we were told that as they were staying in the hotel, they had priority. This was not mentioned at time of booking and they were quite happy to take our booking. The 4th family decided to leave as by now it was 9pm and they were extremely hungry. They went to pay for their drinks (which also had to be chased up) and were charged a service charge. They asked for this to be removed as they felt they didn’t have great service and it was refused. We went to pay for our meal (my husbands meal was way below standard and this was a more expensive restaurant). We also asked for service ti be removed as we were not able to dine at the same time as our friends. It ruined the whole evening. This was also refused and we were told nothing could be done. If this happened back in the UK, the manager would have been apologetic and some sort of compensation offered. All we asked was for the service charge to be removed. Appalling service and do not recommend. Waiting 2 hours for a meal and not being able to dine with the same people in your booking is not acceptable

何と言っても目の前には美しい海と素晴らしいサーフポイントがあります。 プールでの時間も最高に気持ちいい。 サーフポイントまでは、プールからちょいと急な階段を降りて海へドボン。 夕陽の時間はプールで過ごすことをオススメします。 完璧なサンセットを楽しめます。 チェニンガン島へは車で乗り入れできないので私達はレンボンガン島でレンタルバイクして移動しました。 バイクでの島ツーリングは最高に気持ち良いです。

The Palms was the perfect place to end off our very busy family Bali holiday. Found on a small island called Nusa Ceningan. The owners, Jay and Wayne warmly welcomed us to their little piece of heaven and they were both so helpful and accommodating. The breathtaking sunsets here are the absolute best and just perfect. There were some great facility upgrades happening which didn't bother us at all, but Jay insisted that we get breakfast on the house for any inconvenience it may have caused, but we hardly noticed it and was not inconvenient at all. Situated very close to some of the most beautiful beaches in Ceningan, Secret Point, Mahana Point and Blue Lagoon which we walked to everyday. Would highly recommend The Palms Ceningan Hotel to anyone visiting Bali Ceningan. oh and the pizzas.....oh so yummy ;)