Mercure Resort Sanur arvostelua

Majoituspaikan vastaus: 尊敬的貴賓，感謝您入住 Mercure Bali Sanur Resort，並抽出寶貴時間與我們分享您的反饋。很抱歉您在用餐記賬和浴室用品方面遇到不便。關於餐廳和海邊酒吧需分別結賬的安排，我們會將您的意見反饋給相關管理團隊，以評估是否能進一步優化客人的消費體驗。同時，針對您提到的浴液問題，我們也已通知客房部加強檢查，確保每間客房都配備齊全並正常使用。我們非常重視您的意見，並將持續改進服務質量。希望未來還有機會為您提供更舒適愉快的入住體驗。順祝安康Samuel TheodorusGuest Experience Manager

Majoituspaikan vastaus: Dear Guest User,Thank you for sharing your feedback with us. We're very sorry to hear about the issues you experienced with the shower during your stay — this is certainly not the standard we aim to provide.We understand how frustrating it must have been to wait so long for hot water, and we appreciate you bringing this to our attention. Our maintenance team has been informed to investigate and address the issue promptly to ensure future guests have a more comfortable experience.Thank you again for your comments, and we hope to have the opportunity to welcome you back and provide a better stay.Warm regards,Samuel TheodorusGuest Experience Manager

Majoituspaikan vastaus: Dear Guest User,Thank you for your rating of 4.5 and your feedback. We are pleased to hear that you found our location very good, near the beach, and that you considered everything else to be very good and cost-effective.We sincerely apologize that the breakfast was not to your satisfaction and may have been the worst you've had in Bali. We understand your disappointment and will be sure to share your comments with our culinary team for immediate review and improvement. We strive to provide a satisfying dining experience for all our guests.We appreciate you highlighting the positive aspects of your stay and hope that we can improve our breakfast offerings to better meet your expectations in the future.Sincerely,Samuel TheodorusGuest Experience Manager

Majoituspaikan vastaus: 親愛的 Neo__Xu，感謝您的好評！我們非常高興得知您喜歡度假環境，並認為這裡是放鬆身心的理想之地。能為您提供一個寧靜的度假體驗，我們感到非常榮幸。期待未來再次歡迎您光臨！此致Samuel TheodorusGuest Experience Manager

Majoituspaikan vastaus: Dear Guest,Thank you for your kind words! We’re delighted to hear that you enjoyed your stay and appreciated our location, service, and friendly staff. Your feedback means a lot to us.We look forward to welcoming you back in the future for another excellent experience!Warm regards,Samuel TheodorusGuest Experience Manager

Majoituspaikan vastaus: Dear Mirmoimao,Thank you so much for your thoughtful review! We're thrilled to hear that you had such a peaceful and enjoyable stay. It’s great to know that you appreciated our location, cleanliness, and service. We’re also glad you had the chance to explore the area, including the beach and nearby restaurants. Your recommendation means a lot to us, and we hope to welcome you back for another relaxing stay in the future!Warm Regards,AnnaGuest Experience

Majoituspaikan vastaus: Dear Арсений,Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay and felt it was excellent value for the money. It was also our pleasure to celebrate your birthday with you—what a special occasion! We hope to welcome you back soon and create more wonderful memories.Warm Regards,AnnaGuest Experience

Majoituspaikan vastaus: Dear MrG734,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the location and our friendly staff! We truly apologize for the delay in getting you checked into your room, and we understand how frustrating it must have been, especially given your plans to enjoy the pool before your departure.Please know that we strive to have rooms ready by check-in time, and we’re truly sorry that we fell short in your case. We are looking into this situation to ensure that it doesn’t happen again in the future.We hope you'll give us another chance to provide you with a seamless experience next time. We appreciate your understanding and thank you again for your feedback.Best regards,Samuel TheodorusGuest Experience Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us! We are truly delighted to hear that you enjoyed your stay and that our accommodations provided a sanctuary for your travels. Your kind words about the timeless elegance of our rooms and the comfort of our beds are deeply appreciated.Our team takes immense pride in delivering exemplary hospitality, and it warms our hearts to know that their efforts made such a positive impression on your stay. I will be sure to share your kind words with everyone who contributed to making your visit memorable.We look forward to the opportunity to welcome you back and ensure your next visit is just as impeccable as this one.Warm regards,AnnaGuest Experience

Majoituspaikan vastaus: Dear 방초이 ,Thank you so much for your wonderful review and perfect score! We’re thrilled to hear that you had such an enjoyable stay with us. Your kind words truly mean the world to our team, as we strive to provide memorable experiences for all our guests.It was our pleasure to have you with us, and we’re delighted that we met your expectations in every way. We would be honored to welcome you again.Thank you once again for choosing Mercure Resort Sanur. We hope to see you soon!Warm Regards,AnnaGuest Experience

Majoituspaikan vastaus: Dear Guest,Warm Greetings From Mercure Resort Sanur!Thank you for sharing your feedback with us. We're do apologize that your experience didn't fully meet your expectations. We do strive to create a welcoming environment and will certainly take your comments about the cleanliness and service into account as we work to improve.Your feedback is invaluable to us, and we hope you will consider giving us another chance to provide you with a better stay in the future. Should you have any further suggestions or concerns, please feel free to reach out directly.Thank you again for your input and looking forward to welcoming you back again.Warm Regards,AnnaGuest Experience

Majoituspaikan vastaus: Dear Lesley Alison,Thank you for sharing your wonderful feedback. We are truly grateful for your kind words about our team and the cleanliness of our rooms. It's fantastic to hear that you enjoyed our beach, pools, and the spa – we’re delighted you had such a positive experience. We truly value your feedback regarding the room's decor and food options, and will certainly take your comments into account as we continually strive to enhance our guests’ experiences.We deeply appreciate your recommendation and hope to have the pleasure of welcoming you back in the near future. Your satisfaction is our top priority, and we look forward to making your next stay even more enjoyable.Warm Regards,Samuel TheodorusGuest Experience Manager