Cove Puri Maharani

I stayed several nights in this hotel — first in the Deluxe Double Garden View room (2nd floor), and later in the Superior Twin Pool View room (2nd floor). Unfortunately, both stays were terrible😖 The first room was unsafe — the glass doors didn't close properly, the curtains were thin, anyone could see inside. The air conditioner barely worked - even at 16°0 it was still hot, and everything was dirty: towels, bedsheets, and floor all in stains 😐 When I moved to the second room (Twin Pool View), the lighting and AC were better, especially in the bathroom. But that same evening I came back and found two huge cockroaches in the bathroom. The guy from reception came, killed them, and after I insisted, went to buy a spray and used it everywhere. Still, the next morning I woke up with a cockroach in my bed🤯😵🤮 During the day the reception was always empty. Two young guys worked there, but mostly at the evening. In the daytime there was only one old cleaning lady — very kind and hardworking, but she was alone, and I had to go around the hotel looking for her every time I needed help🫠 The only WhatsApp contact was useless — copy-paste answers, no real help, and hours of silence. In any normal hotel, WhatsApp works 24/7 and solves problems quickly. Here, you must do everything yourself🫤 Trip.com support at first only offered a refund for one night, which was ridiculous. After I insisted and asked to escalate it to the Resolution Team, they finally approved a full refund for all 4 nights😑 Staff tried their best, but management, cleanliness, and communication were a disaster. Definitely NOT recommended!!!🤬💔

Kamer was prima. Wel wat insecten en een kakkerlak, maar dat heb je in Bali. Airco daarentegen gaf geen kou (denk model/ouderdom), waardoor ik liters heb lopen zweten in de kamer. Gemeld en ze hebben een reparateur gevraagd om te komen. Die kon alleen de gehele dag blijkbaar niet. Erg vervelend, maar ze gaven wel zelf de updates en vonden het zelf denk ik ook vervelend. Mooi terrein van het hotel!