Arpita Beach Resort

The worst decision was to book this hotel. We booked 2 rooms and were 4 pax. They knew that we would be checking in; they even sent us a reminder in the morning before check-in, so they were well aware, but still the rooms were not ready. Rooms for double pax did not have 2 bath towels, not a single blanket. Also, they shared the room pictures while booking, but one of the two booked rooms was a totally different room, a below category instead. The lights were not working in the room. After informing them about the non-availability of the blanket, the guy in the reception is asking me to check properly inside the cupboard. He asked me twice to recheck. When a guest is asking for the blanket, then definitely it's not in the room, or else the guest wouldn't have asked, right? Also, do I look blind? Anyways, after reconfirming them twice, they did provide, but WHY do I need to ask for that? Isn't it their responsibility to make the room before the guest arrives? If I need to ask for everything, then I can make my own room, right? Why am I paying for the service? Even the AC's remote wasn't working in one of the rooms. When we informed them, they just said that the engineer is not available at that moment. I understand the engineer may not be available, but at least they can change the room to make the guest comfortable, right? But making guests comfortable doesn't matter to them; they only care about monetary transactions. They gave a discount of 400 rs, but If I can pay 10000 rs for the food and stay, then I can also pay 400 rs, right? Did the discount make the experience of the stay a great one? No, never. Also, the behavior of the employees in the reception was the worst. Whatever we are saying, they are blindly asking us to discuss it with the reservation team over a call. The guest will complain in the reception, right? When the employees in the reception can't handle a single guest complaint, then why are they even standing there? Why does the guest need to call and tell each and everything to the reservation desk? It's very irritating and time-consuming for the customers; the customer is not paying money to invest half of their time to call the reservation desk. The attitude the employees show needs guts. Trust me, the hotel is just running because there isn't another hotel with a swimming pool. But let me tell you, if this is how they continue treating guests, then it will not take even a year for the hotel to crash. The food was great. That was the one and only good part of the hotel. But the experience of the stay made the trip worse. Never again! One can only visit this hotel if you want to experience the worst stay.

It was an awesome experience in Arpita.Staffs are very polite and friendly.Nice & clean rooms .Swimming pool was well maintained.

Room is small for couple staying which given to me..., except this overall good. Food is delicious..must try.. improve in hospitality....