The St. Regis Bal Harbour Resort

衞生打掃不好，禮賓服務垃圾。

還不錯吧大概

Pool and beach staff offered amazing services. Bell staff are great too. Housekeeping is not as good, rooms are not cleaned well, we found our bathroom rugs and shower area to be uncleaned and still dirty after housekeeping. Necessary items such as tissue were not replenished.

先説最大的雷：入住的第一晚，半夜睡得正香的時候，一個酒店工作人員突然刷卡闖入房間，被我趕出。後與前台核實是他搞錯了該去送東西的房間。客服經理與安保主管分別道歉並賠償了200美金的酒店內消費額，其實仍不算滿意，但出於不想多吵的心態就沒繼續追究。服務分就是扣在這件事從一開始就不該發生。 除此之外整體體驗其實不錯，酒店設施在美國算得上豪華，房間的海景陽台儘管是斜對海岸但視野依然不錯。絕大多數服務人員態度都非常熱情，並且能準確喊出我的名字。HSKP的表現則相對較差，打掃速度偏慢且不是特別乾淨。

不錯，海景房不錯

Best seaview in Miami Beach! And there is a mall opposite to the hotel.

My stay was absolutely amazing. I have never encountered such attentive and kind staff members. The hotel is beautiful and, it was so nice being right on the beach. The bed was very comfortable, and the room had plenty of space. The staff though made my trip perfect. Every one of them made me feel special and welcomed. I tried to write down the names of everyone. I apologize to anyone I encountered and didn’t get your name. Before I even arrived Anthony was so helpful setting up transportation for me. I really appreciated his time since I sent him about 30 emails. I did not get the name of the gentleman that checked me in, I’m so sorry. I want to thank you though for the amazing upgrade and walking me to the elevator. Thank you, Juan at the pool bar! You made sure I had a wonderful time and had everything I needed. Your kindness is much appreciated and won’t be forgotten! Thank you to Danny and Gerry who set up my chair at the beach. You greeted me with a smile and took great care of me. Thank you Jean Antoine and Luis for serving me at the beach! I appreciated so much you getting my order quickly and continuing to make sure I didn’t need anything else. Gabbi I spoke with briefly but I appreciate you making sure I had what I needed. Ryan, Sergey, and Amilcarr, I can’t thank you enough for the kindness and understanding you showed me! It meant so much to me!! Thank you for the wine recommendation as it was wonderful. I appreciate all of your time and making sure I was good. I truly appreciate you three. The hotel is absolutely beautiful, but the people made it the absolute best! Thank you again to everyone for making my stay so special!!

Mihalea at Les Gourmandise was absolutely one of the nicest, kindest people we encountered during our stay. We had an extremely stressful trip to the St Regis and her kindness meant more than we can ever say. She made our daughter feel right at home and went out of her way to make sure that we were able to order her something to eat during hours that nothing was really available.

Very good hotel. People staying there can be anywhere from business, vacation, or visiting family. Hotel is in a much quieter area than typical Miami. It’s a very wealthy area and the food/drink prices of the hotel and surrounding area reflect that. Hotel has some good restaurants around it but no nightlife if you are looking for that. Included breakfast for status is nice but nothing special with it being a St Regis