Center Hotel Baku

A terrific hotel in a great location. The staff are super friendly and helpful, here. Would definitely stay here again!

I recently had two stays in the property. I booked and prepaid them only minutes apart, and I reserved a Deluxe room both times. The confirmation emails from ******* clearly show this. The first stay was pleasant, and the deluxe room was newly remodeled, clean, and comfortable. However, when I checked in for my second stay a few days later, I was not given the room I reserved and paid for. I showed them my email confirmation which clearly showed my prepaid Deluxe room, but that didn’t matter. It was too late for me to be able to cancel the reservation, so I was just stuck. The hotel office refused to answer 6-7 calls from *******. The standard room itself was extremely small, the carpet was stained and dirty, the shower moldy, and some things in the bathroom were in disrepair. I requested a partial refund of the difference directly from the hotel and was denied. I was given breakfast one of the two days, but that did not cover the difference in price. I again contacted ******* for help, and they once again had trouble getting the hotel to answer, and eventually told me the hotel would not honor my request. Whether it was intentional or not I don’t know, but I feel taken advantage of by a bait and switch, and the hotel is completely uninterested in even answering their phone or working with me to make things right. I have no faith that in the future I would get the room I paid for.

Excellent central location. Small room but exactly what we needed