Austin Hotel Baku

Good location is a plus point, it’s a decent hotel for the price being paid. Downside is that it has no lift and the reception is on 2nd floor. Average breakfast but is manageable for Vegetarians Standard room has no balcony or city view. It’s an internal window with no view whatsoever.

Super

除了沒電梯要爬樓外都很好！離周邊景點卻很近，也靠近地鐵。

Our Flight got cancelled due to visa issues, we went to a different hotel called MAAJID HOTEL in old city, Before yesterday we were here for 5 nights, after spending one night in maajid hotel we missed the amenities & luxuries we had in this hotel so early morning we decided to come back to AUSTIN HOTEL BAKU again because its in the heart of baku , every time whether its day or night you look outside the window, you see the world alive in nice dresses & good moods, i would say its the HILTON HOTEL OF VEGAS in Baku. No scam at all but please book this hotel only through trip.com because trip.com get you half price, i came here personally to check the price for a room , they quoted me a $100 night which is reasonable but i opened trip.com app & found the same room price in just $50 a night then i try to book & its done in just 1 minute. No Scam No overcharge Very friendly staff Staff is so good like they talk to you like they are your family members. I am very impressed, i will visit this hotel again & again & again but only through trip.com

I stayed at this hotel for 4 days and 3 nights, I had booked a Deluxe room on the 1st floor (reception floor but felt like 2nd floor). The hotel has an amazing location right at the center of Nizami street and makes it very easy to walk to Baku Boulevard and İçərişəhər (old city) . There are plenty of restaurants, ATM, markets (grocery store) and other stores nearby. You get an amazing night view from their balcony (more like a window for my deluxe room) of the golden Nizami street. The room was spacious and the bathroom was clean but the housekeeping wasn't that great. The used cup and glass were poorly cleaned everyday with stains still remaining and it was still wet. I suspect it was washed nearby if you understand ((( Even the towels weren't replaced properly even though I kept them on the floor ( very minimal would be replaced ) The con of this room was loud nightclub music at night located right below . Some of the staff was friendly ( ex: Mr. Jamil) and helped me understand and solve any issues. While others were not very friendly and a little rude or appeared so. The breakfast was very basic - scrambled eggs and toast with a variety of raw salad, cheese, jam and cold cuts with instant coffee and hot water in the dispenser. The staff kept asking me everyday as to which room I was staying at every time I went for breakfast for the duration of my stay, which was kind of annoying. There is no elevator but they help with the luggage, but they are not always available for this. My local friend, whom I know for many years was visiting me and I had to give something to them from my luggage (I informed about this to reception earlier and assured me it's not a problem) but when they arrived, they were treated badly and somethings were implied and staff was rude to my friend at first and 20 Manat and their ID wad requested on the spot for them to even enter my room for 5 minutes. My friend got offended and explained it to me later as I had no idea why this was done. I've travelled to other countries but never seen anything like this. The staff later told me it's a security policy but they could have behaved better and not be so rude when explaining. Overall due to its location it saved grace. Hotel : 3/5 Rooms: 3/5 Staff: 3/5 (would have given 2 but some were nice) Breakfast: 2/5 Location: 5/5

От проживания в отеле в итоге остались только положительные эмоции. Все началось с того, что вместо номера с двумя кроватями нам предоставили номер с одной. Мы заплатили за раннее заселение (имейте в виду, 1/2 стоимости за сутки), и нам пришлось до 12 ждать менеджера, который в результате и решил вопрос. На этом все неприятности закончились. Номер оптимальный, стоял всего один стул, по нашей просьбе принесли второй, добавили вешалок в шкаф. Все регулярно пополнялось - вода, чай, гель для душа, полотенца меняли, также по нашей просьбе принесли дополнительно два полотенца. Завтрак забавен для 4*, первый раз вижу, чтобы на завтрак не было свежей выпечки. В отеле готовят только скрамбл и что-то к нему, остальное все покупное. В первый день это расстроило, но потом решили, что дома мы разнообразнее не едим, поэтому ничего страшного. В отеле нет лифта, на 5-6 этаж надо ходить пешком. Тяжелый чемодан доносит портер, а ходить вверх-вниз очень быстро привыкаешь. А теперь о явных плюсах: место шикарное, до набережной 10 минут, все основные достопримечательности аналогично в пешей доступности. Вид с балкона прекрасен, чувствуешь себя как в Париже на Монмартре). В отеле есть небольшая сауна и бассейн. Их посещение включено в стоимость проживания. Сауну можно заказать на ресепшн круглосуточно, вы там будете одни без посторонних. Сауна достойная, бассейн ледяной. Очень хорошо расслабится после долгих прогулок. Ну и основное - персонал!!! Он прекрасен. Ребята не просто готовы, а ХОТЯТ помочь. Джамиль отдал нам свой зонт, когда на улице был сильный дождь. Девушке на ресепшн (не помню имя) я задавала самые неожиданные вопросы, она с готовностью пыталась найти на них ответы. Большой привет всем ребятам. Спасибо вам, без вас эта поездка была бы не столь комфортной. Вы большие молодцы!