Resorts World Bimini

Became sick on way there. They will not refund my money

We’ve visited this resort multiple times and were hopeful each time that the experience would improve, but sadly, this stay was the most frustrating yet — and likely our last. From the moment we arrived, things went downhill. The website clearly states check-in is at 4 PM, but we were repeatedly told, “Your room should be ready by 5.” That vague timeline dragged on all day. Despite having a special-needs child who was struggling with the transition and desperately needing a place to decompress, we were denied any sort of accommodation, even after offering to pay extra for early access. We also requested a simple text notification when the room was ready — again, denied. Customer service here is nonexistent. Staff are generally unmotivated, which likely stems from the resort’s automatic 20% gratuity. There’s no urgency, no attentiveness, and unfortunately, no compassion. You feel more like a number than a valued guest. Transportation around the resort is another pain point. The trams take ages, and while the drivers are kind, they don’t communicate their routes — so guests are constantly confused about where they’re going and whether to hop on or off. When we finally got into our room (after 5 PM), we were hit with yet another letdown — no partial ocean view as promised. The TV didn’t work for two days. The light switches are a confusing mess and unmarked. One night we unknowingly went without AC because we didn’t realize there was a master switch hidden somewhere. The bathroom had no body wash, and overall cleanliness and setup were clearly rushed. Dining was just as inconsistent. We went to Tide based on the online menu to get pizza for our kids, only to be told they don’t serve pizza anymore. When we said we’d have to leave, the server suddenly said, “Oh, we do have pizza.” This kind of miscommunication was constant throughout the stay. Even the restaurant hours listed online were incorrect. And forget any perks from upgrading to premium ferry seating with Balearia. You’ll just arrive faster… to wait around in sweaty boat clothes while the hotel stonewalls everyone until 5 PM. There’s no real VIP option or elevated service, even for return guests willing to pay for it. We tried to request a late checkout — again, willing to pay — and were turned down without flexibility. This property could be amazing. The location is beautiful, and the resort has so much untapped potential. But operational inefficiency, disorganized systems, and an undertrained, under-motivated staff make for a deeply disappointing experience. As a former Hilton employee and hospitality consultant, it’s hard to watch this brand fall so far below expectations. We booked during a Cyber Deal, and frankly, that’s the only way this stay felt remotely acceptable. At full price, this resort is absolutely not worth it. Hilton, you have work to do — and Bimini deserves better.

a/c no working at my room