Wellness- Nationalpark Hotel Schliffkopf, Bwsc

Nicht die neueste einrichtung passt aber zum haus und zur umgebeung

30mn for a hot chocolate, the brown hair women at the bar was disrespecful as possible, she served 3 table before us, laugh at my face when she saw that i can't speak deutsch Just a frustrated person who doesn't work at this place, not a place to be

Couple with our 2 fur babies Great location in the Black forest with plenty of nice walking trails nearby. The rooms were spacious,thankfully we got moved to a nice wellness suite due to construcrion works. The pool area inside and outside is nice although we didn't spend much time there due to the construction work. The staff were friendly from reception to housekeeping until it came to our first night at dinner where it really depends on who is serving you. We had a waiter who was not so friendly and did not seem to like serving so much so we left early. Mrs.Brose was fantastic and so professional and looked after us really well including making sure gluten free options were available and went one step ahead and had gluten free bread already on our breakfast table and she was on top of everything ensuring breakfast ran smoothly with her friendly approach. Manu the customer service manager was also fantastic in looking after us and thankfully we moved to his dinner service area for the second night which was a totally different experience to the first night in a much better way. Manu made us feel welcome and was so professional having listened to our unwelcomed experience the previous night. The good aspect about this hotel is that the the management listened and acknowledged our poor experience on arrival and thanks to Viola turned into a most memorable relaxing and enjoyable time. We really appreciated it so thank you Manu, Viola and Mrs.Brose. Our 2 little dogs also had a good time.