Lostrita - Pastravarie, Hotel & Spa

Everything was excelent begining with the design of the room,the confortable bed, the cleanness of the room, heat,quality skincare products, spa services, diversified and delicious meniu and breakfast,and kindness of the staff! Thank you for this experience! Top preference for accomodation în Maramureș!

I've previously visited this venue and with its rebranding, I anticipated improvements in the service—my main focus for this review. Regrettably, the service was deeply disappointing. Last Saturday, our party of eight ordered a variety of dishes: two platters, five trouts, a soup, a burger, and a schnitzel with fries. Shockingly, our order arrived after a staggering 2 hours and 2 minutes. When we highlighted the undue delay to the waiter, he retorted that we should count ourselves lucky since just the previous day, patrons had waited 3 and a half hours! Such a response was both inappropriate and unprofessional, almost insinuating that we were getting free meals. But the issues didn't stop there. The platters came first, followed by the soup, and after another lengthy wait, the remainder of our order. Worse still, the trouts, expected to be a highlight, arrived cold. And some that were requested grilled were mistakenly fried! Moreover, we had opted for the so-called VIP area, where an additional 100 lei was charged for a "premium" experience.