Imanta Resorts Punta de Mita

By far the worst resort customer service we've ever experience with a "5 star resort". I have never had to follow up on an email 5-6x to get a response, and still they have yet to respond. Better to take your money somewhere else to a resort where they actually care about their customer service. DO NOT recommend staying here. Pay a little extra and go to a resort that actually cares.

This was our third time to Imanta, a fabulous secluded resort that lives on a mountain surrounded by jungle. It is one-of-a-kind and would be rated 5-star if only they updated the resort since it opened in 2010. We stayed at the Aye suite (there are only ten suites and two villas) which I think is their best suite right off the ocean. So close in fact, you can hear the thunderous waves 24/7 which makes for the best sleeping. The suite is sparse with hardly any amenities (only hand lotion provided in the bathroom) and mini fridge has a few bottles of water, soda and one Snickers bar. However, it is spacious and the shower features a view of the ocean with a window that opens. This suite also features an outdoor shower. The beach is on the small side with crashing waves in the morning and where breakfast and lunch are served. Food is very good here along with service that can't be beat. Steps away is the outdoor spa (literally, no roof here) and you can enjoy outdoor massages and facials. The major disappointment is the gym which I have asked senior management on my both previous visits to update. No treadmill, no spinning bike, no yoga mats and free weights that only go to 35#. It's terrible to say the least. There are two small pools, neither one is used during the day as they are far from the beach. Miguel is the new chef who oversees the beach and main restaurant. As mentioned earlier, both breakfast and lunch are excellent. Dinner menu is a work in progress and needs refinement. We ordered from the lunch menu prior and service and food quality was mediocre. There is a lot of potential here. Most amazing about Imanta is their prices. Suites are half the price of name brand nearby resorts and food prices are less than half. Most likely the original owner, Juan Sahagun, created Imanta for his family and "extended" family so he kept prices more than affordable. Alas, it was with very sad news that we learned Juan passed away two weeks prior and Imanta is now run by his wife, Christine. I think Christine will eventually sell the resort and a high-end name will buy it, update it and double the rates. In the meantime, if you can skip the gym, book now while the season is hot and enjoy all the splendor of Imanta in it's original charm.

Imanta is one of the few places we have returned to for multiple trips. It is a wonderfully relaxing couples escape. The grounds are nicely maintained but hang on to some natural feel. The beach is beautiful with ample privacy given the rocks at both ends. The ocean was refreshing and ideal for a quick dip. Everyone who works there was helpful and friendly. We find it very easy to escape reality while we are here. My only complaint is that getting into Punta Mita or Sayulita is easy but more expensive than you would think.