The Forest Lodge at Camp John Hay

We had a rough booking process but in the end it was smoothen out. This was due to the typhoon that hit the country hard the day before. Trip was helpful in extending their service which as always is efficient. Our stay check in and our stay was nice. It was restful mostly but the first night. There was a bunch at the parking (room 451) who were loud even at wee hours. The lobby was nicely decorated with Christmas trees, figurines and there were dozens of lights. It was magical! The weather was terrific too. Upon checking there’s PhP3000 deposit which was returned to us upon our checkout. Our checkout process took us about 10 mins. We

I needed to request for bath towels everyday. After cleaning they did not even replenish the towels & the water, it was also noisy since the rooms are facing the parking, if you close the windows it’ll be hot since there are no A/C’s

We requested the changes in our booking through Ms. Katherine Perez last Saturday, 18 May 2024. We informed her that since my sister and her husband confirmed to join us , hence we requested for the revision of our reservation. We told her we saw the ad that costs P7,500 in one room and we would like to avail that promo. She assisted us for the booking and informed us that we will be paying additional amount of P3,375.00 which we agreed to pay upon check in. She only emphasized to us that we can no longer avail for the privilege discount of the seniors since we are already availing the hotel''s promo. She even sent us an email as proof of the balance amount we have to settle. However, when we arrived at the check in counter, they are already charging us extra for the 4th person which is not what was discussed to us by Ms. Perez. In the end, we are at the losing end and just have no choice but to pay because she was not allowed by Mr. Cabajar, Assistant Front Office Manager to speak to us to give clarification about the matter. There's no problem for us to pay the right amount as long as it is properly disclosed with us in the beginning . It is even our wedding anniversary that we chose your hotel for us to celebrate and unwind. We didn't expect that we will be disappointed in a way. Where is the saying that I just hope no more client/patron would ever feel the same way.