Casa Vallejo Hotel Baguio arvostelua

My stay at Casa Vallejo Hotel was a mixed bag. On the positive side, the hotel's location is truly a highlight. Situated in a charming area, it offers easy access to local attractions and eateries, making it convenient for exploring the surrounding area. The building itself has a lot of character, with a historic feel that adds to the overall ambiance. Overall, Casa Vallejo Hotel has potential. With some upgrades in terms of Wi-Fi, bathroom maintenance, and latest check-out offerings, it could significantly improve the guest experience. While it's a decent place to stay for a short visit, there's room for growth to make it truly outstanding.

I’m writing this review to inform future guests of our experience at this Hotel in Baguio. We stayed here in December 2023, choosing this hotel primarily because it offered on-site parking, even though it was a bit pricier than the usual hotels we stay at. Safety was our priority, and we were willing to pay extra for peace of mind. Upon arrival, the staff was friendly and welcoming, helping us with our luggage since there is no elevator and the parking area is in the basement. Check-in was smooth, and personal details were taken for reference—except for the plate number. We chose not to drive during our stay due to the holiday traffic and road closures in the city center. The hotel’s central location allowed us to walk around Baguio conveniently. Our room, which overlooked the parking area, was quiet enough but lacked soundproofing, allowing us to hear noise from nearby establishments. On the morning of checkout, between 7 a.m. and 10 a.m., we heard an alarm that sounded similar to our car’s, but we assumed it was another vehicle since ours hadn’t been moved since we arrived. When it came time to leave, I stayed inside the hotel while my husband went to retrieve the car. Oddly, a staff member approached me, stating that the car was ready out front, even though I hadn’t mentioned any details about our vehicle. The staff helped load our bags into the car, and we left with a positive impression—until we got home. To our disappointment, we discovered our car was damaged: a scraped fender, a dent, and scratched wheels. We were certain the damage hadn’t occurred during the drive home. I immediately contacted the hotel, and they redirected me to the guard on duty. He informed me that a Pajero had triggered an alarm in the parking area but couldn’t identify the owner due to a lack of information (as we hadn’t been asked for the plate number). The guard’s statement didn’t align with the manager’s explanation, and despite the hotel’s promises to look into the matter, we never received a conclusive response. The staff mentioned that CCTV was unavailable due to renovations at the back of the hotel—though we doubted this explanation. Our visit was supposed to be a relaxing holiday, but the unresolved damage to our vehicle was a major disappointment. It took months to get the repairs done, and we’ve since learned some valuable lessons: always inspect your car before leaving any premises, consider a dashcam, and park in areas with CCTV coverage. In summary, while the staff’s hospitality was commendable, the lack of accountability and security left us dissatisfied with our stay. Why share this now? With the holiday season approaching, many tourists and guests will be visiting Baguio and may choose this hotel for their stay or for dining. This review is simply to raise awareness.

Great location! But rooms are TIRED. Its one thing to maintain the integrity of an old building and another to let the place fall apart. Despite the bed being made each day the rest of the room was dirty when we arrived and remained so. No tea bags provided and 2 coffee pods provided on day 1 only - ridiculous and feels they are cutting corners at every chance. In addition, no bulbs in lamps and curtains fell down...way over priced for what it is. As I said location great - and the hill station restaurant on site is also really good (if a tad expensive). But poor old Casa needs some love!