Aura One Hotel

もう少し暑くなると部屋でもエア子が必要かな？と思うので料金がエアコン付きの価格とあまり変わらないのと部屋のwifiをもう少し強化した方がいい。繋がらない時間帯が多い。あと、部屋に歯ブラシや冷蔵庫の備え付けがないのも不自由だと思った。

The room was comfortable and clean. Necessities were provided and complete. Most importantly, the staff were friendly and accommodating.

We stayed at this hotel last month and it was our 2nd time staying here. There are notable improvements made since our 1st visit here and some things to look seriously as well. Pros 1. Safety deposit boxes are available in the rooms. 2. I didn't see the beef tapa option on their complimentary breakfast; last time, it was too salty. Breakfast overall taste improved quite well. 3. We were offered luggage assistance this time, even though we came in late. 4. Booking and arrival experience was awesome thanks to Kim. She was also very professional and composed in handling our room transfer. Cons 1. The bidet's water valve in our 1st room was dripping. So, when you leave it open, it will only take 30 minutes for the water to pile up. It should have been noticed by the Housekeeping team who released the room for the maintenance team's rectification before signing it off. Hence the reason why the valve was closed when we got into the room. 2. The guy in the black polo shirt who attended to our breakfast orders and served our food had colds during that time. He didn't wear any face mask and was sniffling badly during the interaction. This is bad when it comes to food safety, handling, and sanitation. I don't mind him being there, but they need to align their food-handling standards properly. 3. We were transferred into a new room at around 10:20 in the evening due to an undeterrmined smoke-like smell coming from the vent. 4. I think coffee is included in the breakfast, but all guests dining at that time needed to ask for it. I think offering coffee is as essential as offering water during breakfast. 5. The departure experience was not as good as the arrival; we needed to bargain for an extra 30 minutes for us to pack our things despite the fact that my family needed to transfer late at night and get all our things one floor up without any assistance while my son was already sleeping. 6. We experienced poor video quality from the Smart TV, so I needed to call the front desk past 11PM to get assistance only to find out that it should have been connected to "Aura One TV" wifi host in the first place. Overall, like I said, this property has a lot of potential. Again, they just have to try not to overlook these little things that create a big impact on each guest's experience.