Pennyhill Park Hotel and Spa

Attended for a wedding. The function room was nice, if a little generic. The wedding food was excellent - the best I've had at a wedding. To get that many covers out at the same time, whilst maintaining such high standards, is impressive. The staff who looked after us were friendly and attentive. Drinks at the bar are pretentiously overpriced. £6 for a cup of tea plus a £2.50 service charge! Remortgage if you're planning on drinking lots! Nothing about the hotel justifies such outrageous prices. The grounds and gardens were a little disappointing. Scruffy paving and significant under investment in decent planting. Would I rush back? Probably not...Or at least only if there was a free bar!

We were at the venue for immediate family’s wedding. We arrived a day before the wedding and needed to set up for the next day- staff were absolutely incredible in supporting us, making sure we had everything we needed including food and drinks being delivered while we were setting up. Ruben and Natalie were great, Ruben in particular went above and beyond to ensure we were looked after, easing the pressure off us which was much needed! Thank you for an excellent service, we will be returning soon! Annie

I recently visited Pennyhill Park Spa and while the setting is undeniably beautiful and the treatments were excellent, the experience was unfortunately marred by two significant issues: poor-quality dining and an upsetting staff interaction. Firstly, the food was far below the standard I expected from such a premium venue. I ordered the mezze starter (olives, tzatziki, hummus with pitta bread), but the hummus and olives were drenched in what tasted like cheap, overpowering oil. It was unpleasantly greasy and lacked freshness. My main — a mozzarella and tomato salad — was again swimming in oil and had an off taste. My daughter had the halloumi fries, which had a strange aftertaste, and her main dish — a chicken salad — smelled strongly of sulphur and tasted artificial, like plastic. It was off-putting and disappointing from start to finish. To her credit, the waitress serving us did check in a few times and asked if everything was okay, noticing that we’d barely touched our food. She was professional and attentive, but I didn’t raise a complaint. Honestly, there didn’t seem to be much point — if a simple salad can’t be done well, that in itself speaks volumes. Secondly, I had an incident in the women’s changing room that left me feeling humiliated. In the evening after getting dressed and just finished doing my hair I mistakenly used my phone totally forgetting where I was, I take total responsibility for my silly action as there were other women getting dressed ( mad moment! must of been the hunger as we hadn’t eaten all day, 9am till 7.30pm, full day of treatments) I completely acknowledge it was against policy but am sure am not the first person, definitely won’t be the last to have done something like this. A staff member approached me to inform me that there had been complaints. I immediately put my phone away and left the changing room without protest. I didn’t say anything in response — I was too taken aback by what she said next: “It’s not that type of place.” As someone from an ethnic background and not from the local area, I found this remark unnecessarily judgmental and quite offensive. I understand the policy and accepted responsibility, but that comment carried a tone of moral superiority and exclusion — implying I somehow didn’t belong or didn’t meet some unspoken standard. It left me feeling embarrassed, stereotyped, and unwelcome. In a space that’s supposed to promote relaxation and care, this experience was deeply disappointing. Whether intentional or not, it came across as exclusionary and left me feeling judged and unwelcome in a space that should promote ease and inclusion. While the spa itself is visually stunning and the treatments are of high quality, these two issues — poor food and a disrespectful interaction — overshadowed the positives. I’ve been to many spas over the years, and Sopwell House remains my preferred destination. The service, professionalism and hospitality there are consistently excellent. I have

Provincial slopiness. Three-star serice for a six-star price. Forgetting our order and having to be reminded after half an hour, being told by numerous staff that they don't know what we're asking as they've only just started, being kept awake throughout the night from footsteps in the room above etc: not worth the money by a very long stretch.

As a supplier providing flowers for a proposal- I installed the florals and then went to the bar area while my couple had their special moment. Reuben looked after me with tea and lots of lovely chat- would definitely be back for an afternoon tea with family. Great place- super efficient and felt very welcome.

As good as the last time, if not better! It was quite a while since my last visit but it was still as amazing, and they had had a refit. The spa is amazing, the staff from the moment you arrive to point you leave everything is seamless. The staff are helpful and I had The best massage from Leanne. Food was amazing and again could not fault it. It is worth every penny.