Ella Jungle Resort

We made a booking in 2020 and paid a Rs 21600 advance. But then the hotel closed possibly due to Covid and renovations and they were closed for a long time. After they opened, we tried to contact them in all ways possible (telephone call, SMS, email, WhatsApp) to get a refund (as it was not our fault that the hotel couldn't honor the booking), and this went on for months. They would say they would check and get back but never did. Obviously, as we don't go to Ella that often, we just left it at that and waited to hear from them. We did send an occasional reminder though. Now, as we got a chance to go to Ella, we asked if they could let us use that advance. I got very blunt and rude replies saying that as the managing company has changed they can't do anything. Didn't even try to contact the previous company to see the possibility of getting our money back. Didn't even try to see this issue from the customer's perspective. Are customers responsible for management company changes? Don't they inherit the accounts from the previous company? Aren't they bound to honor bookings made by the previous people? Shouldn't they at least try to see from the customer's side and have the decency to send courteous replies? This was the last rude reply I got on WhatsApp "It's our responsibility to pay you which you made payment to another company 2020? You have to solve the issue at the same time. We are sorry and we can not do anything with your payment. Pls don't text us regarding this anymore". The company name seems to be Ravana Valley Pvt Ltd. Be very weary of properties managed by them. Be very careful when booking this hotel.

I loved the whole thing, gives you an amazing place to just relax and you have the option to do a bunch of adventures activities. Just be ready for the bugs!!!Staff were amazing and very helpful and the food was amazing.10/10 would recommend.

I arrived at Ella Jungle Resort on the 2nd of January 2025 the way most modern people do: tethered to my phone, armored in city-bred skepticism, and nursing a carefully curated collection of TripAdvisor doubts. The exhaustion of 2024 sat heavy on my shoulders, while my WhatsApp pinged like tiny arrows of obligation against my consciousness. "Are you free for a quick call?" they chirped, each message a small paper cut to my already fraying nerves. Then came the room mix-up. Oh, how gloriously I rose to that occasion! Like a seasoned performer, I unleashed the full symphony of urban indignation – complete with huffs, puffs, and the kind of entitled demands that make me cringe in retrospect. The staff's response? Pure grace. They met my disproportionate city rage with such gentle competence and genuine accountability that I felt my carefully constructed wall of irritation crumble into something resembling shame. But here's the thing about Ella Jungle Resort – it doesn't judge. Instead, this hidden mountain valley simply wraps itself around you like a warm embrace from an old friend who knows exactly what you need. The cold mountain streams don't just cleanse; they perform a kind of spiritual cryotherapy, freezing those petty thoughts mid-formation until they shatter and float away with the current. Let's be clear: if you're looking for the kind of place where thread counts matter more than authentic experience, this might not be your cup of Ceylon tea. For real – you're in the middle of the jungle, so yes, you'll have the occasional uninvited six-legged guest. But the rooms come with all the essentials: AC (though we never used it – the mountain air kept things perfectly cool, even requiring a blanket at night), fans, and reliable hot water. It's that sweet spot between wild and comfortable. If you are particular and need things to be just so, or you are in a mood, you may find a few things wanting - the upside is that all these things are on management's must-do-better list, and they seem genuinely determined. The magic here isn't in the amenities (though they're perfectly adequate) – every room overlooks the river that circles this 150-acre property. You dine under the stars around a campfire at night, and as peacocks dance in the old paddy field, and the cool mountain air blows in, you find yourself breathing more deeply and more gloriously than you have in months...possibly even years. It's in the way the land calls you and in the knowing smiles of the staff who've seen countless others like you slowly unfurl from their urban chrysalis, in the profound silence that fills the spaces between your thoughts. And then there's the adventure. Here I am, a permanently anxious and constantly raging 46-year-old whose last meaningful relationship with fitness ended somewhere between Chemical Brothers and last orders at The Electric Ballroom circa 2004, soaring through the jungle canopy on a zipline. The old me would have crafted a dozen excuses, but

Lovely property with its kinks. The property is in the middle of the jungle and the views are lovely and the hospitality is quite nice. However, it comes with its set of challenges like power cut, mosquitoes. Not suitable during the rainy season. The entry to the property is very uncomfortable through the truck. But the gondola ride is quite pleasant. It’s a lovely property during the day. Not very nice during the night. It’s a true living in the jungle experience.

In one word: Wow. Deep in the forest. Sound of the river. Feel in the nature but with great hotel services. It felt as if we’re in honeymoon. Great 3 days including fun experiences ( waterfall, nature pool swimming, zipline ). And a lot of relaxing time. The room is huge and has good privacy. The hotel manager was great. And of course we enjoyed the meals But be aware, it’s in the nature, with all that comes with it.

Recently about two weeks back myself my wife and 3 year old son had an amazing holiday in Ella Jungle Resort. From the time of reservation till we checked out and get into vehicle to come back everything was just perfect. This is not a city hotel or a 5 star resort but just a hotel which is located in the middle of a jungle with lots of adventure activities which are totally free. The food was just amazing. If you expect a grand buffet like in a beach 5 star hotel or Colombo city hotel this is not the place. But if you like plated service with organic and Sri Lankan food this place is just ideal. Everyone there take care of you very well. From my view this is just perfect. I 100% recommend this place anyone who loves the nature 🙂