Hotel Arte Spreitenbach

Nice hotel, easy check in, good price quality ratio. Some car noise prevented good sleep. OK location, there's a big shop centre nearby.

Camere sporche. Non arrivava acqua calda nel bagno. La porta principale di entrata all'hotel era rotta e sono dovuto entrare dal garage

Terrible room n customer service female manager insulted me when I told her there’s no ac and it’s nearly 100° outside

The hotel has no reception personnel. To enter the building from the garage, or the main entrance, you need to have a 4 digit code that should be included in the booking confirmation - this code did not come with the confirmation from *******. The telephone at the keypad from the garage had its cord ripped out of the wall, so it was not usuable to gain entry. Once inside, you had to check-in at a terminal that required the booking code. The ******* booking code did not work. All personal information entered at time of booking had to be re-entered in order to prepare a key. Check-out at the terminal did not function. Aside from all of these difficulties, the room was ok. very basic, but comfortable bed, and good functioning shower.

Prenotato un soggiorno di 3 notti per la somma di 255,10€. Il 13 giugno prelevano il denaro dalla carta di credito. Il giorno prima del mio arrivo in hotel, 20 giugno, ricevo una mail che mi invita a pagare. Procedo e il prezzo aumenta a 268,18€. Controllo la lista movimenti e vedo che ho pagato 2 volte. Contatto l'hotel, riconoscono il disguido ma non mi spiegano come mai il prezzo sia aumentato. Dopo 33 giorni ricevo il rimborso ma non di 268,18€ ma di 255,10€. Per farmi imbrogliare sono dovuto andare in Svizzera. Poi parlano dell'Italia e degli italiani. Mai più, sconsigliato

Firstly, checking in is a nightmare, no staff on hand besides on phone, which they didn't answer. Went up to room to find it hadn't been cleaned was an absolute mess! Managed to get room changed, window was broken, no ac, and swipe key stopped working 2nd day, which took 2 phone calls to sort out. Would not recommend.