Hotel Boutique Real Casona de Las Amas

We didn't stay in this hotel so this is not a review of the hotel. Only a review of experience of dealing with the hotel. We made a booking in error for the wrong date. 238 Euros for 2 rooms. The booking was made 18.45pm on Saturday night and mistakenly booked for that same evening, evening, instead of our planned trip In July. Absolutely my mistake. On realising our error I contacted the hotel the next day when explaining I had made an error with the booking date and asked if they could carry our original booking over to July. This was refused. I then asked for some credit towards the July booking to ease the pain, and was told 100% not as the booking was in their non cancellable period and they have lost the room revenue {I doubt this very much as we booked so late}. I doubt few people book at 18.45pm to stay the same night in March. Anyway my loss for now but their loss in future as we won't be staying or eating in July as planned. The rooms in July are over 200 Euros each and we would have booked 2 rooms and also had dinner and drinks etc so maybe 600-700 Euros at least. Such a short sighted view of things so very disappointed with the attitude from their reservation dept.

Very helpful staff, but was surprised there wasn't heating in the room/bathroom

Beautifully renovated hotel with antique furniture and a wonderful style. We loved the stay and the grounds. It would have been nice to have adjoining rooms with my daughters (we booked two rooms), but the hotel is small enough that we were on the same floor. Our room had no window, only a skylight. We had enough daylight but no views.