Vieraskäyttäjä
25. lokakuuta 2021
I understand things can go wrong, but its appropriate than when they do, thay are put right. Although dinner in the pub was very tasty, unfortunately our stay was marred by a disappointing experience in the room - dodgy light switches that aren't properly wired up so although they are supposed to be on a circuit, dont work correctly and you have to go back to the door to operate. - no hot water so we were unable to bathe at all during our stay. we left that morning (wasnt fixed by staff before we needed to checkout) and wrote to inform management of the problem that day, but they have failed to respond or provide any recompense for our trouble. the extra we paid for the nice bath ended up a waste. - milk in fridge off and several things missing from our breakfast tray (bowls etc) so we couldnt even eat the simple breakfast provided. had to dress and try to get attention of staff in pub to rectify which took ages. its not the experience you want for a night away, particularly given the difficult year we've all had. cannot recommend given the poor customer service, and failure to address concerns to put things right when given the opportunity.
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