The Westin Riverfront Resort & Spa, Avon, Vail Valley

這幾個服務員根本搞不清情況，給我打印賬單完全弄錯，收了兩次錢。

Fantastic stay here over Memorial Day weekend. The lady from Peru at check-in was super friendly and we were upgraded to a one bedroom suite on account of booking with Amex FHR and being a Platinum member. The hotel has been very well renovated and felt very premium. The one bedroom suite was simply pristine and a true highlight of the stay. Breakfast staff everyday were very personable and a joy to interact with, the food itself was also great. Pool was a bit busy but there were times it quieted down so it could be enjoyed more peacefully. The fitness center here is one of the best I've ever seen in a hotel. Also the spa was fantastic and a real oasis to relax in before and after your treatment, treatments themselves were a little pricy but well worth it! Minor negatives are: one of the elevators was down so it led to long waits, F&B was a little pricey even for a resort, I'm not really sure what I received with the daily amenity/destination fee, and there were no EV charging options for those self-parking. Not huge issues per se but still minor ones to make it not quite "perfect".

This hotel is nice enough and the staff is lovely, however, they hide fees and taxes that make you feel like you’re being ripped off. I was in for a wedding and whilst the room was nice and there are hot tubs and heated pools I didn’t get a chance to use anything; we were very busy for the wedding. I thought I had prepaid (they gave me room fee etc that I was charged) but I ended up being charged for much more… The valet OR self park of a whopping $45 a day (kind of insane) and the “resort fee” is another $45 per day. I was told about the parking at check-in, yet I wasn’t told about the resort fee AT ALL. I had to message them to explain my invoice after seeing my receipt because the girl checking me out actually just said I owed for parking. There are also like three separate taxes that you aren’t made aware of until you get your invoice after check-out. I understand these all exist, but I fully feel duped as I was quoted and paid for one price, then ended up owing almost double at the end of my stay. I would’ve liked to be made aware of these hidden fees before arriving so I knew what was expected. I travel very often and believe transparency is important. I’ve actually never had a hotel have so many insane fees without making you aware beforehand. Just be aware that you will end up paying the cost of the room in fees and taxes.

This is my fifth time staying at this hotel . The accommodations and service are top notch. Special shout out to Renzo at the front desk. He was terrific! Will definitely be back next year. One of my favorite hotels . Definitely our go to in Beaver creek.

Hotel facilities and rooms are great. However, the service is mediocre at best. Staff seems to be inexperienced. Parking garage is terrible. Overall, a great hotel but not what I would expect from the Westin brand at this price point.

Sandy at the spa/exercise area is rude. The Westin shuttle service is unreliable otherwise everything was great