Macdonald Morlich Hotel at Macdonald Aviemore Resort

Service at reception was great and on realising we had a lesser standard room than what was booked and paid for we were swiftly moved to a better one. Service on entering the restaurant both times was poor and we were left standing both times ignored by a few staff. Hotel is tired and needing upgraded in most bits and the disgusting cigarette ashtray on entering the back door was overflowing and not emptied during our visit, not a good look at the doorway.

Very cold inside the hotel

Everything was good although we did overhear someone complaining about the cleanliness and maintenance of the toilets

My wife treated me to a three night magical experience at this resort in Aviemore, magical it was not from start to finish! No welcome pack on arrival, still no rewards email either! We were issued two VIP wristbands, that quite frankly just identified us for the mugs we are for booking this experience and paying well over the odds! The Ground button did not working the lift which requires a massive makeover. We attended the Aspect restaurant on our first night, it did not state anywhere in the contract that we were only entitled to two courses and therefore had to pay for extras, however when we attended the Giovanni's restaurant we had all three courses! Breakfast every morning was a complete disaster and un-eatable due to it being cold, even though we were in as soon as it opened! The main course on the gala evening was cold and I sent it back for both me and my wife, i could not eat it and my wife ate half. Service was good in the restaurants and the food was good also, however delays in the bars due to trying to cover too many areas at once! Also the bar at the Gala evening did not and would not provide me with Ginger Ale so I had to walk over to the bar in the Morlich to get some. Also when we used the cafe for Cake and Tea, they let us purchase the tea but had no sugar! The towels offered at the leisure centre would dry a baby! Overall a total shambles of a hotel, due to communication issues and staffing issues. I raised my concerns with both the Front of House Manager Sam Hall who simply offered the usual customer service platitudes and then I escalated it to the General Manager Michael Falla, who did not offer anything either! Before booking this resort I would get ready for disappointment and not much joy, if you get anything else then you have gained something. The entertainment was good and most of the staff do their best considering the lack of support and being asked to do too much! I am now taking legal action to get compensation for the lack of a Magical Experience as advertised. We will never give this chain any money in the future!

Dusty Ok but i am fussy walked into restaurant and you could see dust all over shelves thats a nono to me

Reasonably priced and centrally located Stayed for a concert, decent enough hotel but a bit short staffed.