Montgomery Marriott Prattville Hotel & Conference Center at Capitol Hill

"Hotel has all potential to be amazing, however, most representatives take a "good enough" attitude. When I checked in, I asked for an upgrade, she said I was already given an upgraded room, and when I asked if suite is possible, she basically said that my upgrade is good enough. The room was sort of nice. Very unfortunate that mobile reception is very poor in most areas of hotel. Breakfast was pathetic! bunch of empty pots, salmon that looked expired and sandwiches that looked and tasted very strange. They said it was a low occupancy day or something. I tried extending my stay, and the lady said she upgraded me to a suite, however, it was just a room with no balcony, so I cancelled reservation and left. She didnt seem like she cared at all. Thanks for this "good enough" hospitality..."

Courtyard by Marriott Montgomery Prattville

TownePlace Suites Millbrook

"Room door wouldnt unlock. Even staff had trouble snd said many of the doors are just like that - push pull twist and kerñ trying until it opens. Even if you are inside, trying to get out. Bathroom door would not stay closed (I sense Cheap Construction). We could hear the neighbors upstairs like elephants jumping around, but I think it was just the floors were not insulated for sound . Found some kind of water bug in the bathroom. When we arrived, the room was not stocked with bath towels or paper towels, or Kleenex , or toilet paper or bags for the trash cans; we went to the front desk and got everything ourselves. The staff was nice, but needs a better trained hotel manager to coordinate that things get handled. We were trying to check out for half an hour before the official checkout time, but there was no one at the front desk and no one answering the front desk phone by the checkout deadline. We had to call after we left and we’re on the road to let them know we had checked out. There are better managed hotels in the area and we would not stay at this one again.."