Residence Inn Austin Northwest/The Domain Area

Location is good. Clean and friendly.

設施非常全面，水壺，微波爐，鍋碗瓢盆，一應俱全。空間比較大，非常推薦。附近有商場和餐館

Property was nice. Close enough to walk to tge shops. They did not charge for parking and there was security in the parking lot all night. Only down fall was the water pressure. Other than that I would stay again.

Hotel and their staff was great and very welcoming ! Rooms seems like upgraded recently and bathrooms were very upgraded and clean. Also, The breakfast was very nice with lots of options. My total experience was great and I would definitely recommend this location for your stay in Austin.

Perfect spot near bars, restaurants and shopping. The hotel is clean, quiet and we had a great nights sleep.

I booked a room at this hotel through Priceline, meaning the room was prepaid. I called ahead and spoke to a lady and Arman, both of whom confirmed that they could see the room was prepaid through Priceline. Upon check-in, we were told by the front desk that the room was indeed prepaid and that a debit card was only needed to cover a $20 incidental charge, which was never used. However, after checking out and returning home, I was shocked to see not one, but TWO charges on my bank account from the hotel: one for the $20 incidental charge, and another for $260. I immediately contacted the hotel and spoke with Arman, who admitted the second charge was a mistake and promised the funds would be "rebated" to my account by 5 pm that same day. That was two days ago, and as of yesterday, not only has the $260 charge not been refunded, but my account has now been hit with yet another charge of $231.67 from the hotel. So, in total, I’ve now been charged three separate amounts for a one-night stay that was supposed to be fully prepaid. I’ve had numerous phone calls with Arman and sent emails to Hannaa, providing screenshots of my bank account to prove the charges. Priceline has also called them multiple times to resolve this issue, but they continue to assure us it will be fixed with no actual action. To make matters worse, they’ve now bundled the $20 incidental charge with the $231.67 charge and issued a partial refund of $251.67, which is still processing but shows up as "zero dollars refunded." Meanwhile, they refuse to even acknowledge the original $260 charge that’s still pending in my account. This hotel has caused me so many unnecessary issues, including forcing me to cancel a work trip due to the pending charges on my bank account. The staff, including Arman and Hannaa, continue to dodge responsibility and avoid discussing the $260 charge, acting as though they’ve solved the issue with the partial refund. I absolutely do NOT recommend staying here, especially if you book through a third-party service like Priceline. Even though they can see your room is prepaid, they will still charge your debit or credit card multiple times for the same room. As of now, I’ve been charged twice for my stay, and the issue is still unresolved. Beware – you’ve been warned!