Heywood Hotel

Just returned home from our third stay in three years at the Heywood Hotel in Austin. As always, our experience was exceptional from beginning to end. There is no better location for travelers - wonderful food, drinks, music, shopping all within an easy walk, or a short Uber ride. Ashley, Edgar and Kayla were on hand to take care of us, and each of them truly have the soul of service and the heart of hospitality. Our room was in pristine condition - floors clean, not a speck of dust to be found, and the beds are so comfortable. During our stay, snow blanketed the city for a day, and we were more or less confined to the room as most businesses & restaurants were closed until the evening. But they were kind to check on us and provide coffee and tea until we could venture out later for dinner. We have stayed at some of the best hotels in the country, but have never had the level of service and personal care that we receive from the Heywood. They are a unicorn among their industry peers - rare and splendid!

The Heywood was impeccably decorated. Customer service was perfection. My room was clean, easy to get to, private, and had everything I needed. Plus, they had custom touches… my name on my snack basket, a note from the staff, a tiny chocolates. I can’t wait to return!

Excellent overnight stay at this gem of a find in East Austin! The staff Erin & Brian were so gracious. It was quiet location. Very comfy bed, tasty coffee and walking distance to restaurants, bars and Lady Bird Lake. Would definitely stay here again.