Moxy Austin - University

Staff were very friendly and knowledgeable on things to do in the local area. Hotel bar had a good view too. Highly recommend.

The overall feeling of the hotel is good, suitable for young people, the interior decoration is young and trendy, and it is very close to the University of Texas. Generally speaking, the location is advantageous, but the price does not match the hardware facilities. The lobby and bar are integrated, and there will be parties at night, which is more suitable for couples or young people.

This location is located in the UT college district, north of downtown, with lots of students around the neighborhood and a few places to eat at nearby. The lobby is cool looking with a few places to relax in, as well as a large outdoor patio. Theres a couple of classic sit down video game machines (Pac-Man/Galaga) to play on. Upon check-in we didn’t feel that welcomed and the front desk does not have a happy feel, like at other Moxy locations I’ve stayed at. I felt like a number instead of a valued customer. Further, being a Bonvoy Titanium member, I expected much better service. There’s no morning breakfast buffet, only a Taco place that’s attached to the lobby to order at using a terminal screen. Being a Titanium member, we had a credit for breakfast, but we had no guidance on how to use it at the taco place that made breakfast tacos and breakfast quesadillas. The Moxy front desk woman with the black hat and black mask (I could hardly make out any of her spoken words) made me feel like I was bothering her when I asked how to use our breakfast credit. Without saying much, after she investigated our account, she walked over to the taco desk and coldly asked what we wanted. She didn’t even apologize fot the hassle, or that she was unaware of their exact breakfast offerings, even though they were listed on a sign above. She took our order and said nothing else other than giving us an order number. Wow, what an uncomfortable encounter. If I was her manager, I would fire her on the spot for treating guests so poorly. The Moxy female bartender we encountered was decent and made us a couple of drinks, although with 80% ice. The room we staying in was clean with a separate toilet room from the shower. Oddly, the shower had no air vent, steam just went throughout the room. The TV was large, in front of the bed, but the TV interface was very slow to react to remote control commands. The A/C was quiet and efficient. The bed was uncomfortable; it felt very hard and lumpy. Given the poor front desk experience and lumpy bed, I wouldn’t rush to stay here again. They really need to do a better job with certain front desk staff welcoming guests, being much more friendly, and pleasantly answering any questions or concerns.

I stayed here last year for sxsw and it was fine even though it’s far from most of the venues for the festival. This year however I got in after a long travel day and sacked out so I didn’t notice til the next morning the dirt on the duvet. But when I looked at it looked fine - then i held it up to the light and saw what I assume the middle layer covered with mold? Dirt? For the amount of money they are charging during the festival it’s ridiculous this is even an issue- I got a new one that looked clean when held up to the light but I’m not taking my chances again.

Great hotel and the staff was amazing… The rooms are small but very cleverly laid out… Love the carpet going throughout the halls… Valet was a little pricey but there are several close spots to park near by… Over all we enjoyed the ambiance and the folks that work at this quintessential destination…

Good college vibe The Moxy is a clean, hip, college-vibe hotel in the University area. Room was small yet efficient and comfortable. It was quiet. It was a fine stay. I’m in my 60’s, so next time I would choose a location near the river rather than the university.