Motel 9 University-Downtown

位置好，交通方便

they need to fix the shower, the rod was broken and they need to fix the bathroom which was running all night, otherwise everything else was perfect

Do not stay in this hotel I dont recommend to nobody it was horrible everything

Stayed for two nights, they never came and cleaned the room. Staff not there when I first arrived to check in. No “be right back” sign or anything, property could’ve been abandoned for all I knew.

NIGHTMARE AT HOTEL 9. Same staff for 4 days. Day one: Staff was unfriendly and unaccomodating. At check-in, we informed them there was no coffee and single cup coffeemaker was incomplete. They basically said too-bad, we cannot help you. Day two early morning, shower faucet fell off and sink drain was clogged. We left at 4:30 am for hospital surgery procedure and time to inform staff. Day two returned late at 10:30 pm, too late to talk to staff about issues and saw room had not been serviced. Day 3 morning: Asked for different room because of faulty drain. Lady accused me of delibrately plugging drain because i did not inform her on 1st day of stay. I rejected the notion and felt insulted. Day 3 night: Upon return to second assigned room again at 10:30 pm, there was no tv remote. After approaching night service window, same lady clerk to ask for remote, she gave me one that did not work. I returned and obviously frustrated with me, gave me second remote and told me that it was sleep time and no more service would be provided to me. Day 4 evening: arrived at 10:30 pm and i saw office was open. Second room had not been serviced. I asked for coffee pouch replenishment and was told she did not have anymore not even apologizing. It appeared same person was the only clerk 24/7 during my 5 day 4 night stay. I never recieved any apology for the lack of accomodations. I will not recommend Motel 9 to anyone. That lady clerk needs hospitality training i would think. Stay was 1/21/2025 - 1/25/2025.

I booked a non-smoking room but the previous occupant smoked and left 2 butt’s in the trash. While the management was apologetic & did try to spray and clean, when I unreturned to the room hours later the smoke smell was back.