W Austin

Our brief stay at the W only served to remind us of how much Austin has fallen from the city we all once loved very much when we were young. I travel for work and stay in hotels weekly. I have been treated better at a $40/night cinderblock motel than how we were treated at The W. It all started when we pulled up to have our truck valet parked. Instantly, the young parking attendant gave attitude. He said, "I can't park that!" My husband said, with that attitude you can't" That was not received well, more attitude. Once we went inside to check in there was another patron having an issue with the front desk. A couple employees standing at he check in desk ignored us for 20 minutes before we were acknowledged. One of the bartenders at the speak easy type bar was very nice and helpful. The other bartender, not so much. He was rude. The other bartenders were getting large tips. We were being handed drink after drink. One patron at the bar was extremely rude to my husband and when my husband finally shot back a rude response, apparently this snowflake of a human being couldnt handle the response. He complained to the staff. When we wrapped up the night and in our room, we were met by a cop and manager telling us to get our things and get out. It seems once the tips stopped they threw us out with bs reasons. We were over served and in no shape to be on Austin streets at 2am with no where to go. The W panders to certain types with no real concern for all their patrons.

Central hotel to many downtown restaurants and bars. Our stay was amazing. Great customer service. Delicious food and tasty cocktails at the Blue Room! Employees were so thoughtful and welcoming and hotel is beautiful exactly what you would expect from a W hotel.

Small Room I paid for a corner room thinking it was going to be a bit more spacious. Instead, it had a huge column inches from the bed which made the room really crowded (like a NYC room).

I spent my birthday weekend here for two nights and selected this hotel due to the location. This hotel was very nice and decor was very thought out and beautiful. Location is also perfect and a lot places were in walking distance. However the reasoning for the 2 star review was the room provided we couldn’t connect any of our devices to the internet. Our plan was us to relax and work the last day there at the hotel before checking out. We ended up having to check out earlier than planned due to this issue. The staff did tried to help us connect but said they would not give us another room. We were frustrated that they were blaming our devices since no other guest was complaining. We were able to connect in other areas of the hotel just fine but not in our rooms. This ruined the experience for us as we had to leave early and take time off of our work day to commute back home. We spent a lot of time just trying to trouble shoot the internet and waste several hours of trip and never got it resolved. The failure of service to accommodate us in another room is unfortunately the reason we will not be choosing this hotel again when we come back to Austin.

Cedric was as genuine as they come. Prompt, courteous, and extremely personable. As I told him to his face, I highly doubt he will have any issue finding success throughout his life, as long as he he keeps the exact same tenacity as he currently possesses. Job well done - kudos!!

The W Austin is always the best place to stay when visiting Austin. They have the most comfortable linens and beds. The location is great! We love everything including the valet service! Anthony and his crew are so quick and attentive! Looking forward to coming back!