Holiday Inn Express & Suites Austin North Central

酒店很好找，辦理入住等手續都簡潔方便，房間乾淨整潔，這次出行非常滿意的體驗

It was a good stay

Hotel was great, surrounding neighborhood was sketchy and a lot of construction next to the hotel so it was very hard to find

Communication failure I was just disappointed when i originally reserved a king bed room with sofa bed, and no notification received that it's not available. I just learned when i entered the room with 2 double beds. I confronted the front desk and apologized that it's not available because of so-and-so reasons, well in fact she can just told me earlier while checking in; and i already paid for that room. Poor communication towards clients. While the rest were okay.

Customer service was great. We had a very pleasant stay.

All around just bad experience I went to check in around 2:30 am after 5 hours of driving. I was extremely tired and wanted rest. I went to my room, the key didn’t work. I had a lot of luggage with me and had to tote it back down stairs. Told the front desk. She went up to check and told me to wait down stairs. She told me all was good just for me to go back up and get again my new keys didn’t work. Again back down with my luggage. She assigned me a new room. Well the new room had one night assigned to it so when I left during the next day, my key once again didn’t let me in room. The room smelled so bad of mold, my AC Kept making noises as if it was rising out side. I really want a refund on this terrible experience. I’ve never had a bad experience with a hotel.