Club Wyndham Austin

I had a really nice studio unit. It is in a great location with easy access to everything that I needed. I would suggest not using the $35 a day parking. It is super convenient, but it is much cheaper to use the street parking. Download the app and it is super easy.

Resort was beautiful, walking distance to many things in the city, facilities were great. Staff was courteous, rooms were well-maintained & spacious. They had a few activities that were fun. A walking tour was helpful to feel comfortable knowing where to walk.

Good central location, spacious rooms, access to gym, pool, rooftop terrace and grills all made this a property that worked for us. :)

The rooftop pool- location to downtown… the decor and comfort of the hotel… perfect! We are coming back in a few months.

My wife and I spent five days at Club Wyndham Austin. The accommodations themselves were excellent—our suite felt new or newly renovated, with high ceilings, modern furnishings, a separate bedroom, floor-to-ceiling windows, a full kitchen, and even a washer and dryer. Parking was hassle-free with the attached garage, and the location was ideal, close to restaurants, attractions, and amenities. Staff interactions were generally pleasant, and the property offered daily hospitality events. Unfortunately, several issues put a damper on the stay. Technology problems: The TVs weren’t equipped with built-in smart apps and relied instead on Chromecast, which didn’t work at all. When I tried to connect my phone, nothing happened. After texting the property, maintenance spent about an hour in and out of the room troubleshooting. The first discovery was that neither TV even had a Chromecast device attached. He had to retrieve two devices, install and program them, and even increase the room’s Wi-Fi speed. Despite all that, Chromecast still wouldn’t work with my phone. In the meantime, my wife had to awkwardly maneuver around him in lingerie while trying to get to the bathroom—a situation no guest should have to deal with. Fortunately, I had brought my Roku stick from home, which the technician was able to get working, but the setup should have been functional to begin with. Vacation ownership sales tactics: After check-in, we were directed to the concierge desk, where Genesis focused less on welcoming us and more on pressuring us into attending a Wyndham sales presentation. The incentive offered was a 3-day/2-night stay and $150 in Terry Black’s BBQ gift cards, split into six $25 cards—one of which wasn’t even activated. The presentation itself was another low point. We were told it would last 90 minutes, but after 122 minutes of relentless pitching, I finally had to end it myself. What should have been an informational session turned into an exhausting sales push that wasted valuable vacation time. To make matters worse, the inactive gift card issue was never resolved. I texted the property, spoke with staff at the concierge desk, and even returned to Genesis so she could photograph the card number and PIN. She promised operations would handle it, but I never heard from her again. Lost and found experience: My wife misplaced her Apple Watch during the stay, and the Find My app showed its last location at the hotel. After thoroughly searching our room and car, I texted the property to ask about a lost and found. I communicated with Deja, Guest Services Supervisor, for several minutes that evening (the last text coming at 9:47 p.m.) and even sent her a photo of the watch. I assumed someone would follow up the next morning, but by 8:17 a.m. I still hadn’t heard back, so I texted guest services again. This time, Derry responded and said they would check with security. However, after hearing nothing further, I sent another text at 9:46 a.m. and never rece

Our plans changed so arrived early, staff worked with us taking our problems and making them theirs, only able to stay two days because of the altered plans. Prepaid for a week. Facilities and rooms better than expected, only had one issue and that was the fault of the cleaning staff, washing machine emitting a very nasty odor, staff could have used the cleaning cycle, which I did and corrected the problem . We where very happy with everything else, even though our time was cut short the value was still worth it, if we return to Austin this will be our accommodations, would highly recommend