Homewood Suites by Hilton Aurora Naperville

房間一股異味，空調噪音很大

This hotel is awful on a number of levels. I will never go back and I am strongly considering cancelling my Hilton Honors membership because of my experience at this hotel. Out of frustration with the situation, I aggressively complained to the front desk attendant about the sofa bed in our room. It was nothing but springs and bars and was basically unusable. My frustration was high as I specifically requested a comfortable sofa bed when I reserved and when I arrived. Instead of assisting me, the front desk attendant immediately cancelled my three-day stay for the holiday weekend. She would not allow me to speak with a manager and when I emailed him, he supported his employee’s action without speaking directly to me or my family. I have never been treated so poorly in many years of traveling. Avoid this hotel but if you must reserve it, do not complain and do not get a room with a sofa bed!

I’ve been a long time loyal Hilton customer for years but this last stay has made me finally considered discontinuing my use of the Hilton brand. The staff was friendly but the accommodations were not great. The room was dirty, outdated, and not worth the price. Stained and dirty mattress, holes in the bedding, scuff marks all over the walls, stained towels, hair on the toilet and in the shower, etc. the pictures drive the point home. The appearance of the room left us questioning how clean the hotel actually was and we were very uncomfortable in the room. I would not stay here.

No complaints

Very convenient

Cobwebs & Handprints & Rusted Tubs, oh my! This place looks gorgeous when you walk into the lobby but when we made it to our room (2 bedroom suite), it was dirty & worn. It doesn't seem like the walls have been repainted in the 10 years it's been here. The tub looked like it had a puddle of dried blood in it but after cleaning it, I found it was just rusted out. We found dirty handprints, cobwebs, torn curtains, literal gum stuck to the wall, beat up furniture, a shower curtain that barely skimmed the surface of the tub, etc. Hilton, You can do better! Spend the $ to refurbish. Management did offer to send maid service up but this was so much more than just simple housekeeping.