Best Western Staunton Inn

酒店補覺舊 還是十年前汽車旅館的風格

We are Platinum Rewards Members at Best Western. Booked a room for 2 nights, July 3rd to 5th. Used 1-800 number to book, and wanted to use points towards stay. Checked in around 7:30pm, no points were redeemed. Around 11pm we took dogs out for last potty of the night. Go back to room and key card won't work! After 3 trips to front desk for 3 different cards that won't work, lady comes to room to try for herself. While she's trying to get door unlocked, she told us they have been having trouble with this lock! Knowing that, why hasn't it been fixed? Around 1:30am, she put us in a room across the hall with nothing but the clothes we had on, leaving everything else, including my insulin, and my dogs heart pills locked in our first room. My wife finds a handgun and ammo beside the bed in a bag! So much for housekeeping!! Around 3:30am, the GM came to tell us she got our door unlocked, so we can now return to our original room, but someone will have to stay in there at all times to open the door! Later on that morning, the GM says they will put us in our 3rd room. As we took turns in the shower, the front desk kept calling to get us to hurry up and move to the newest room. I had asked the GM if they would give us a free 3rd night to make up for the inconvenience of the first night. After loading up the cart to move to our 3rd room, the GM told us the owner would not give us a free night. At this point, with everything already loaded, we decided to just head home! The GM did give us $25 back for our 1 night, but we felt we should have been treated better than that for the horrific night we just had!!

Best Western Staunton, Virginia is one of our favorite BW properties. It is very convenient to access from I-81 with multiple family style restaurants within walking distance. We have stayed several times and never been disappointed. Miss Lisa was so sweet during check in. Our room was clean and fresh smelling. Beds were comfortable and breakfast was hot, tasty, and plentiful. We will definitely be back.