Waipuna Hotel & Conference Centre

Our second time staying here, great location, close to shopping center but quite. no traffic sound at all. Staff are helpful. Although the facility is not new but well maintained. Will come back again.

There's no bell boy to assist guest upon arrival and even up to the room. Basically this hotel is "self-service" hotel. From carrying the luggages upon arrival to the room and out of the room (check out). You have to do it all by yourself by taking the trolley and upload those luggages on to it and bring it to your room. The same applies when you want to check out. Some of the reception staff are not friendly upon welcoming guest to the hotel. Upon our arrival at around 3pm (NZD time) , the reception staff seems not happy in welcoming us. When we asked them why there's no one to assist us on the luggages (5 luggages), and their response was "they never assist anyone beyond the double entrance glass door". We were so suprise with their response To be fair, there are other staff [the chef, manager and other reception staff that was on night duty (other than the one assisted us upon our arrival)] are very kind and friendly. They are happy to assist us whenever we have issue during our stay and they go beyond their duty by sharing a lot of tourism information which was very useful to us as tourist in Auckland, NZ.

The service at reception was 5 star lovely people to deal with . Room service was pitiful food took 1 hour to get to us after being told 1/2 hour wait , food was Luke warm some not really eatable . Shame when we paid more than $210 for the meal . And yes we were told it was busy at kitchen as when we phoned room service for the fourth time it went through to reception who got room service to call us 10 minutes later.  . Beds were perfect and room spotless was lovely to have aircon going when we arrived . However on second day room serviced and found flannels still on floor and in shower .  Hotel is usually lovely to stay at , but this time was below par .  We felt ripped off slightly . 

新西蘭出行性價比超高的酒店 環境非常美 後面有一個湖 家庭住夠用 房間大衞生乾淨 床和枕頭舒服 需要單獨買早餐 衞生間乾濕分離

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The loft room was huge and the bed was comfortable. Washroom looks newly renovated. But some of the room amenities are dated and can be replaced - eg microwave. Located just 15 minutes slow walk from the nearest station / shopping mall. One of the male receptionists was very friendly and helpful.