Park Hyatt Auckland

硬件很好，服務真的有待提高，一點都沒有五星水準

非常棒的酒店 去奧克蘭的集美都可以沖

風景如畫，新年度假，絕美體驗

酒店設施很好

thumbs up: 1/ location - right on the viaduct harbour 2/ room is spacious & with practical layout and furnishing 3/ nice to see beau the labrador, the ambassador of the hotel  4/ concierge staff mr kim was professional for addressing us  thumbs down: 1/ check in - checked in at about 3pm and waited for more than 40 minutes to have the room ready ... luggage wasn't even sent to the room and needed to wait for another 20 minutes 2/ housekeeping - an area needed big improvement ... it' was not up to park hyatt's standard ... missing replacing tea cups, wine glasses, body lotion, soap, slippers, water, and etc ... the floor was with dust after staying 9 nights ... soap dishes weren't cleaned everyday 3/ breakfast - so apparently short of staff and training ... there were times proper cutlery wasn't prepared when seated and needed to ask for it .. missing orders like cup of coffee and water 4/ guest services - please don't expect calls to be picked up timely

房間整體設計還是不錯，屬於現代風格，早餐可以單點也可以自助，他們家早飯自助相比單點菜顯得一般了。要真挑毛病就是硬件設施一般，網速差看電影連續劇有卡頓，還有就是一進門就是WC，在意的最好考慮一下。 設施：整體設施設計的不錯，兩個浴室有一個帶浴缸，要説設施裏面就是一進門就是衞生間廁所。 衞生：整體衞生確實可以，看着挺乾淨的。 環境：整體現代風格，有個櫃子專門可以喝茶喝咖啡自選，咖啡茶一般，飲料礦泉水除了兩瓶免費送，其他的都是收費。而且外景能看見天空塔，一層餐廳旁邊就是海港。 服務：餐廳和客房服務確實可以，軟件方面比國內很多酒店好。