InterContinental Auckland – valokuvat

Majoituspaikan vastaus: Thank you for taking the time to share your experience! We're delighted you enjoyed every aspect of your stay - from the amenities and service to the vibrant surroundings. Our location really does offer the best of both worlds: great shopping by day and lively restaurant and bars by night, all just steps from our doors. We're so pleased it made your time with us even more memorable. We look forward to welcoming you back for another outstanding stay. Kind regards, Mya Stratford, Guest Relations.

Majoituspaikan vastaus: Thank you for sharing your thoughts with us!We’re so pleased you enjoyed our location—being right on the water certainly makes for a unique stay. It's great to know the service was to your satisfaction, and we’d love the chance to make your next visit even more memorable. We hope to welcome you back next time you're in Auckland!Warm regards,Mya Stratford, Guest Relations

Majoituspaikan vastaus: Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed your stay with us, particularly the comfort of your room, our breakfast offering, and our central location by the Waitemata Harbour—perfectly positioned for exploring the city's dining and shopping precincts. We look forward to welcoming you back to InterContinental Auckland in the future.Kind regards, Mya Stratford, Guest Relations

Majoituspaikan vastaus: Thank you for sharing your experience with us. We sincerely apologise for the inconveniences you have faced during your stay. We understand how frustrating this must have been, and I believe our Duty Manager has been in contact to work towards a resolution.If there’s anything further we can do to assist, please don’t hesitate to reach out to our team directly—we are here to help. Should you have any housekeeping concerns, our Instant Service team is available at any time to arrange a re-service of your room. We truly appreciate your patience and the opportunity to make things right.Kind regards, Mya Stratford, Guest Relations

Majoituspaikan vastaus: Thank you for taking the time to share your feedback. We’re delighted to hear that, overall, you were satisfied with your stay at InterContinental Auckland.We do acknowledge that our valet parking area is limited, but our concierge team is always on hand and ready to assist with any parking needs to ensure a smooth arrival experience for our guests.We hope to welcome you back again soon, and thank you once more for your valuable feedback.Kind regards, Mya Stratford, Guest Relations.

Majoituspaikan vastaus: Thank you for your wonderful feedback! We are thrilled to hear that you found your room to be comfortable and exquisite, and that our service met your expectations. Providing our guests with a relaxing and enjoyable experience is our top priority, and it’s great to know we achieved that during your stay.We look forward to welcoming you back for another exceptional experience in the future.Kind regards, Mya Stratford, Guest Relations.

Majoituspaikan vastaus: Thank you for your review! We're delighted you enjoyed the views from your room - there's nothing quite like waking up to Auckland's Waitematā Harbour. We'll be sure to pass along your kind words to Chef Brian Ko; he'll be thrilled to hear that his delicious breakfast made such a great impression. We look forward to welcoming you back for another memorable stay! Kind regards, Mya Stratford, Guest Relations.

Majoituspaikan vastaus: Thank you for sharing your experience with us. We would like to reiterate that we are truly sorry about the challenges your family faced during your stay, particularly the discomfort your daughter experienced. Guest safety and comfort are always at the heart of what we do, and we deeply regret that this situation caused distress.Our team, including the Duty Manager on shift, worked to assist in every way possible, including offering to call for medical assistance to ensure your daughter’s well-being. The questions asked, such as whether you had visited the beach, were aimed at understanding the potential causes of her reaction so we could provide the best possible support.We understand the frustration caused by the limited pharmacy availability during the holiday period, which unfortunately was beyond our control. As we are not a licensed dispensary, we were unable to provide medication directly, but we are always here to assist in finding medical solutions wherever possible.Regarding the booking process, we recognize the inconvenience caused by needing to manage changes through third-party platforms such as Ctrip. Unfortunately, our ability to make immediate adjustments is limited in these cases.We value your feedback and are reviewing this incident to identify ways we can enhance the experience for all our guests. If you would like to discuss this matter further, please feel free to reach out to us directly.Best wishes,Mya StratfordGuest Relations.

Majoituspaikan vastaus: Thank you for sharing your experience with us. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations, and we appreciate your feedback.Please note that to support both convenience and sustainability, we have filtered water stations on every floor, ensuring all our guests have easy access to drinking water at any time. Additionally, breakfast service begins at 6:30 AM on weekdays and 7:00 AM on weekends, and for early departures like yours, our team would be delighted to arrange something for you if notified the night before.If you’d like to discuss anything further, please don’t hesitate to reach out to us directly. We’d love the chance to welcome you back in the future and ensure your next stay is seamless and enjoyable.Kind regards, The InterContinental Auckland Team.