Aero Auckland Airport

Firstly, booked our stay, thru Trip.com - - Queen Room, 1 Room, 1 Night at the VR Auckland Airport Hotel. On arrival, the weather was atrocious, flooding everywhere outsude, I went to the reception to find a card saying that for reservations, please go and register at the next door motel, known as the Gateway. No umbrella's supplied, so drove over to the Gateway Reception. No information on my booking confirmation did it say, that to check in at the GATEWAY MOTEL. Room allocated at the VR Auckland Airport was Room 68. Drove back to the VR property and unpacked the car and went to Room 68. First impression on opening the door, very nice. Well, was I very happy.................NO ! Due to the bad weather there was flooding in the shower/toilet area thru the ceiling that greeted us. Next door was a maintenance room, which had a massive hole in the ceiling and severe flooding thru out the room. Doors open, so all guests could view. Back to the unattended reception area at the VR using the phone, telephoned the reception at the Gateway. Service personnel came over and moved us to Room 62. Nice room, started to unpack, turned the TV on, ready to relax after long drive, NO SIGNAL notification on the television screen Went to use the phone in Room 62 to contact Reception, not working, no dial tone. Back to the reception, phone in the VR and rang the GATEWAY. Service personnel comes back, gets the TV working, says sorry about the phone, will not work. Cleaniless not the best, mould on the shower ceiling, cracked tiles in the bathroom, ripped wallpaper by the entrance door. After watching TV for about 1 hour, switched the television off as one should do when leaving the room and went into Newmarket to meet family for dinner. Back to Room 62 at about 8.30, thru the reception doors at the VR which were open, went to Room 62, went to turn the TV on again, guess what, NO SIGNAL again. By now, I am literally pissed off to the hilt, wife says forget about it , lets go to sleep early after such a long tiring day. On the booking I asked for a quiet room, did I get one, NO. Braking trucks and noisy traffic all night. Next morning, going to check out, loading suitcases into the car, reception doors, close behind me, no code given to re-enter the place. How did I enjoy my stay at the VR Airport Hotel........................ NO WAY AT ALL. WILL NOT BE BACK Even though the room was an economy priced deal, the product received was indeed, VERY POOR. Recommend the VR to others, no way.

Basic place

The room is great and the bed is soft. But the heater inside is useless. Can’t make the room warm even overnight. But the counter staff are nice. One more good stuff, the hotel provide the hotel-airport shuttle bus for free.