Polis Grand Hotel

I arrived at the hotel around 9 am and room was not ready. We kept our luggage at the hotel and were back around 5pm. After getting back the luggage, we proactively approached the receptionist for check-in. He checked my passport and asked me to show the hotel voucher. I was wondering the computer system should have our record after checking the passport. I haven’t been asked to show voucher with booking through Trip.com. I showed an electronic version in the phone but he gave me a card and asked sending it by email. I was tired after a day out and the receptionist set huddle to me. I was surprised but did it accordingly. His attitude was unacceptable. After receiving the room cards, I requested his name because no name tag was on his uniform. The next evening, I called from room requesting a bowl and plate. The same receptionist sent them in person and asked me why I needed his name. He said that he didn’t do anything wrong and why I recorded his name. I replied”if you didn’t do anything wrong, you don’t need to worry. You do not wear your name tag but others do and so I want to know who you are.” It is my first time to encounter such experience in the hotel.This staff is not professional and childish. This is an individual case and staff in the hotel as other staff are helpful and polite. I wish the hotel would give extra training and education to that young man. Thanks.

酒店位置很好，幾乎在衞城中心，交通方便，前台的服務人員也很專業到位，頂樓有酒吧，可看到雅典衞城，還有一間可看到雅典衞城的套房

從網絡上看的相片和實際差好多😂，類型國內M*tel 168 早期，房間極小，淋浴間小到我一位瘦子轉不過😇（我訂的樓頂次層衞城景觀行政房帶私人陽台）二大一小入住，完全感覺轉不過身… 除前台客服態度好，地理位置還可之外沒有什麼可以推薦… 周邊環境感覺臟亂差🫣……

Pleasant stay in central Athens, only thing is the room we had faced an old run down building so not good to look at when going out onto your balcony. Although you can see the Acropolis in the distance! The room is clean and the bed very comfortable. Breakfast buffet is average and could be better. There is a roof top restaurant which the food we had was actually good and a good view of the acropolis.